What is better LiaCX or ServiceDock? There are lots of Customer Experience Management Software products in the market today. The best way to find out which one fits your needs best is to examine them side by side. For example, here you can examine LiaCX and ServiceDock for their overall score (8.6 vs. 8.0, respectively) or their user satisfaction rating (100% vs. 100%, respectively).
You can even compare their individual modules and pricing stipulations as well as other useful information below. When matching products be sure to examine their related functions and mark their differences to have a clearer picture of both deals. Similarly, bear in mind to assess secondary issues like security, backup, ease-of-use, and customer service.
We did our best to review all popular Customer Experience Management Software solutions available on the market, but among them these three caught our special attention: Zendesk, Alchemer, Smartlook.
LiaCX seamlessly integrates with hundreds of third party system, giving you a 360-degree view of your customer experience across all touchpoints and channels.
Through partnership with Dell Boomi, LiaCX integrates with other applications within days, making it easy to integrate customer data from any source including call center, financial data and more.
LiaCX provides built-in connectors to all major CRM, ERP, marketing automation, and data enrichment applications, including
Microsoft Dynamics
Salesforce
Oracle
NetSuite
SAP Analytics
Dell Boomi
Microsoft Excel
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
General Motors, FedEx, Accor Hotels
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Powered by Intouch Insight, LiaCX is created to handle big data collected from surveys, mobile checklists, operational audits, social media, and others. The system automatically converts all data into actionable insights with the help of AI-assisted analytics and boost business performance through LiaCX Action Campaigns.
Contact ServiceDock for information about their basic and enterprise pricing offers. You can also submit a request for a demo to see if the software is a perfect fit for your business.
ServiceDock integrates with Zendesk and plans to add more in the future.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mothercare, Eddie Rocket's, Sky
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A Customer Experience Management platform specifically designed for Multi-Location Businesses. ServiceDock makes it easy to capture structured feedback in physical locations using the messaging apps your customers already have on their phones.
In case you continue having second thoughts about which product will work best in your case it may be a good idea to take a look at each service’s social metrics. These metrics are frequently an indicator of how popular every service is and how wide is its online presence.For example, if you check LiaCX LinkedIn page you’ll find out that they are followed by 1429 users. In case of ServiceDock the amount of followers on their LinkedIn page is 33.
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