What is better KBPublisher or Salesforce Knowledge? With different functions, pricing, terms, and more to check, finding the right Knowledge Management Software for your organization is hard. However by working with our system, it is simple to match the functions of KBPublisher and Salesforce Knowledge together with their general rating, respectively as: 7.9 and 8.8 for overall score and 100% and 100% for user satisfaction.
You can also compare them feature by feature and find out which application is a better fit for your company. Keep in mind to get a demo first prior to opting in for a plan to see how the solution performs in practical situations.
We know that not all people have the time to examine a large number of different services, so we created a list of recommendations that you may find useful. Our top selections for the Knowledge Management Software category are: ServiceNow Knowledge Management, Zendesk, Zendesk.
An easy-to-use, web-based knowledge management software that permits content managers to share information with employees, customers, colleagues, partners, and more.
Salesforce Knowledge is offered as a feature license add-on to most Service Cloud editions. The read only version is included in the Lightning Professional plan ($75/user/month) and Lightning Enterprise plan ($150/user/month) but will entail additional costs if you opt for the read/write version of Knowledge on those two plans. Meanwhile, the read/write version is already part and parcel of the Lightning Unlimited plan ($300/user/month).
Salesforce Knowledge integrates with solutions in the Salesforce Service Cloud platform including Field Service, Case Management, and Digital Channels, among others.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Knowledge base component of the Salesforce Service Cloud platform
If you are still having second thoughts about which app will work best in your case it may be a sensible idea to check out each service’s social metrics. Such metrics are quite often a way to see how popular a given app is and how wide is its online presence. For instance, in case of Facebook KBPublisher has 0 likes on their official profile while Salesforce Knowledge profile is liked by 702120 people.
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