What is better KBPublisher or Salesforce Knowledge? Purchasing the proper Knowledge Management Software product is as straightforward as evaluating the solid and low characteristics and terms offered by KBPublisher and Salesforce Knowledge. Here it's also possible to match their all round scores: 7.9 for KBPublisher vs. 8.8 for Salesforce Knowledge. Or you can verify their general user satisfaction rating, 100% for KBPublisher vs. 100% for Salesforce Knowledge.
We suggest that you put some effort and examine their unique features and decide which one is the better option for your company. Likewise, bear in mind to take into account your company’s or industry’s special circumstances, for instance, a multilingual app for a global company or a mobile platform to help you work away from your office.
In the event you want to quickly decide on the more reliable Knowledge Management Software according to our experts we suggest you try out these solutions: Zendesk, ServiceNow Knowledge Management, Zendesk.
An easy-to-use, web-based knowledge management software that permits content managers to share information with employees, customers, colleagues, partners, and more.
Salesforce Knowledge is offered as a feature license add-on to most Service Cloud editions. The read only version is included in the Lightning Professional plan ($75/user/month) and Lightning Enterprise plan ($150/user/month) but will entail additional costs if you opt for the read/write version of Knowledge on those two plans. Meanwhile, the read/write version is already part and parcel of the Lightning Unlimited plan ($300/user/month).
Salesforce Knowledge integrates with solutions in the Salesforce Service Cloud platform including Field Service, Case Management, and Digital Channels, among others.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Knowledge base component of the Salesforce Service Cloud platform
If you are still having doubts about which solution will work best for your business it may be a sound idea to check out each service’s social metrics. Such metrics are usually an indicator of how popular a given solution is and how large is its online presence. For example KBPublisher Twitter profile has currently 16 followers. At the same time Salesforce Knowledge Twitter is followed by 433961 people.
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