What is better iTouchVision Case Management or ScreenConnect? When you compare iTouchVision Case Management and ScreenConnect, it is simple to see which Customer Support Software product is the more effective alternative. This guarantees that your organization can select the most productive and efficient software. You can examine the specifics, such as available tools, pricing, plans offered by each vendor, offer conditions, and more
We also let you evaluate their overall scores to know which one looks to be more beneficial for your firm. iTouchVision Case Management has 7.7 points for overall quality and 98% rating for user satisfaction; while ScreenConnect has 9.0 points for overall quality and 96% for user satisfaction. Similarly, you can also find out which vendor is more dependable by sending an email inquiry to the two companies and find out which one replies without delays.
At the moment, the top products in our category are: .
Case Management from iTouchVision is a major component of the iTouchVision Professional Plan priced at £69.98 per user / month. The plan also includes:
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In the event you continue having doubts about which product will perform best for your business it might be a good idea to check out each service’s social metrics. Such metrics are quite often a way to see how popular every software is and how extensive is its online presence. For example, in case of Facebook iTouchVision Case Management has 476 likes on their official page while ScreenConnect profile is liked by 24487 people.
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