What is better iTouchVision Case Management or ScreenConnect? With different functions, pricing, details, and more to check, determining the best Customer Support Software for your company is tricky. However by using our system, it is simple to match the functions of iTouchVision Case Management and ScreenConnect including their general score, respectively as: 7.7 and 9.0 for overall score and 98% and 96% for user satisfaction.
You can also assess them feature by feature and see which application is a better fit for your company. Remember to ask for a trial version first prior to subscribing to see how the solution works in practical situations.
At the moment, the top products in our category are: .
Case Management from iTouchVision is a major component of the iTouchVision Professional Plan priced at £69.98 per user / month. The plan also includes:
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In case you continue having doubts about which service will be best for your company it might be a sound idea to investigate each service’s social metrics. These metrics are usually a sign of how popular a given solution is and how large is its online presence. For instance iTouchVision Case Management Twitter account has currently 176 followers. At the same time ScreenConnect Twitter is followed by 15200 people.
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