What is better iTouchVision Case Management or Zendesk? Getting the appropriate Customer Support Software product is as simple as assessing the good and poor characteristics and terms offered by iTouchVision Case Management and Zendesk. Here you can also match their total scores: 7.7 for iTouchVision Case Management vs. 9.7 for Zendesk. Or you can verify their general user satisfaction rating, 98% for iTouchVision Case Management vs. 98% for Zendesk.
We suggest that you take some time to study their unique features and decide which one is the better alternative for your business. Moreover. don’t forget to consider your company’s or industry’s unique case, for example, a multilingual solution for a global team or a mobile platform to help you work on the go.
At this time, the most significant services in our category are: .
Case Management from iTouchVision is a major component of the iTouchVision Professional Plan priced at £69.98 per user / month. The plan also includes:
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
All the data, information and opinions that we offered in this analysis were collected from official vendor websites, marketing resources available online, real-life experience from real customers as well as our own hands-on use of every product by an expert. We put a lot of effort to extensively examine every app, therefore we not only test it on our own, but we also correlate our observations with experiences of other users from the B2B community.
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