What is better iTouchVision Case Management or NinjaOne (Formerly NinjaRMM)? The best Customer Support Software is a program that can handle your company’s specific needs. It’s easy to determine which alternative works best for your business if you assess a wider range of products before you decide which one is the best.
For example, iTouchVision Case Management and NinjaOne (Formerly NinjaRMM) are scored at 7.7 and 8.6, respectively, for general quality and performance. Likewise, iTouchVision Case Management and NinjaOne (Formerly NinjaRMM) have a user satisfaction rating of 98% and 93%, respectively, which reveals the general feedback they get from customers. Even better, talk to a regular user of the software and ask for their feedback regarding the application in question.
At this time, the most popular services in our category are: .
Case Management from iTouchVision is a major component of the iTouchVision Professional Plan priced at £69.98 per user / month. The plan also includes:
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
No Customer Support Software will manate to solve all the requirements of a business. Even though key functionalities of iTouchVision Case Management and NinjaOne (Formerly NinjaRMM) are obviously a priority you should also carefully explore the integrations provided by each product. In many cases your team will already be working with various kinds of B2B software in your company and it’s definitely better to select products that integrate well with one another. With that approach you will be able to ensure an effortless exchange of data between your teams and software used, which can really reduce time devoted to migrating between one service and the other.
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