What is better InvGate Service Desk or ScreenConnect? If you need to have a quick way to find out which Help Desk Software product is better, our unique system gives InvGate Service Desk a score of 8.7 and ScreenConnect a score of 9.0 for total quality and performance. At the same time, InvGate Service Desk is rated at 100%, while ScreenConnect is rated 96% for their user satisfaction level.
You can also evaluate their product details, including features, tools, options, plans, prices, and much more. See if the software allows you to customize at least part of its funnels to make sure the software complements your own business procedures.
We are aware that not all people have the time to test dozens of different solutions, so we created a list of recommendations that you may find useful. Our top choices for the Service Desk Software category are: LiveAgent, Freshservice, Zendesk.
InvGate Service Desk offers three quote-based enterprise pricing plans for users to choose from. Contact the company for more details, and ask for your quote.
InvGate Service Desk is an award-winning, Intuitive web-based software to manage, analyze, and automate your IT service support. Any type of business can easily manage, control, analyze, and automate support right in one place. Its collaborative functionalities ensure efficient workflow even with large teams.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
The software examined on this page are only a small part of our full Help Desk Software category and you should remember that there could be better services out there. If you want to make sure you make the optimal decision for your business we strongly urge you to compare more services first. You may also want to consult our top 10 Help Desk Software list to find out which software are at the moment the highest-ranking ones and leaders in the market.
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