What is better InvGate Service Desk or ScreenConnect? It’s a good idea to use our scoring system to give you a general idea which Help Desk Software product is more suitable for your business. For overall product quality, InvGate Service Desk received 8.7 points, while ScreenConnect earned 9.0 points. At the same time, for user satisfaction, InvGate Service Desk scored 100%, while ScreenConnect scored 96%.
Specifics of their unique elements, tools, supported platforms, customer service, plus more are given below to provide you with a more versatile analysis. Keep in mind to get only the features your business requires to avoid wasting resources for features which are redundant.
We are aware that not all people have the time to test dozens of different solutions, so we created a list of recommendations that you may find useful. Our top choices for the Service Desk Software category are: LiveAgent, Freshservice, Zendesk.
InvGate Service Desk offers three quote-based enterprise pricing plans for users to choose from. Contact the company for more details, and ask for your quote.
InvGate Service Desk is an award-winning, Intuitive web-based software to manage, analyze, and automate your IT service support. Any type of business can easily manage, control, analyze, and automate support right in one place. Its collaborative functionalities ensure efficient workflow even with large teams.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
If you continue having doubts about which service will work best for your company it may be a good idea to examine each service’s social metrics. These metrics are usually an indicator of how popular every app is and how extensive is its online presence.For instance, if you analyze InvGate Service Desk LinkedIn page you’ll learn that they are followed by 5131 people. In case of ScreenConnect the amount of followers on their LinkedIn page is 16403.
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