What is better InvGate Service Desk or Vivantio? Buying the ideal Help Desk Software for your firm is vital to growing your company’s productivity. In our platform, you can easily assess a wide range of solutions to see which one is the ideal software for your needs. Here you can match InvGate Service Desk vs. Vivantio and look at their overall scores (8.7 vs. 8.4, respectively) and user satisfaction rating (100% vs. 93%, respectively).
Additionally, you can study the specifics of pricing, terms, plans, features, tools, and more, and determine which software offers more advantages for your business. As a rule of thumb, go for the business software that allows you to scale the features and pricing to address your sales growth or lack of it.
Our experts made sure to prepare reviews of all popular Service Desk Software services available on the market, but among all the ones we reviewed these three caught our special attention: Freshservice, Zendesk, LiveAgent.
InvGate Service Desk offers three quote-based enterprise pricing plans for users to choose from. Contact the company for more details, and ask for your quote.
InvGate Service Desk is an award-winning, Intuitive web-based software to manage, analyze, and automate your IT service support. Any type of business can easily manage, control, analyze, and automate support right in one place. Its collaborative functionalities ensure efficient workflow even with large teams.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Almost as important as useful features and client support quality are pricing packages offered by InvGate Service Desk and Vivantio. While cost should not be the only factor it’s surely a key thing to consider. You should look for a flexible pricing package that can be adjusted to your team size and painlessly scaled up every time your team grows. Make sure you don’t choose plans that have additional tools that you won’t find useful and always make an effort to get in touch with the vendor directly because big companies can frequently count on discounts. You should also give a chance to a free trial or demo of every product to spend at least some time using it. It’s a useful experience that doesn’t ask you to pay any money and provides you with a reliable overview of what it feels like to work with InvGate Service Desk and Vivantio.
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