What is better InvGate Service Desk or Vivantio? Finding the appropriate Help Desk Software product is as straightforward as contrasting the good and poor characteristics and terms offered by InvGate Service Desk and Vivantio. Here it's also possible to match their total scores: 8.7 for InvGate Service Desk vs. 8.4 for Vivantio. Or you can look at their general user satisfaction rating, 100% for InvGate Service Desk vs. 93% for Vivantio.
We suggest that you take some time to study their unique features and figure out which one is the better alternative for your organization. What’s more remember to consider your company’s or industry’s special circumstances, for instance, a multilingual app for a global team or a mobile platform to help you work in the field.
We did our best to review all popular Service Desk Software products offered out there, but among them these three caught our special attention: Zendesk, LiveAgent, Freshservice.
InvGate Service Desk offers three quote-based enterprise pricing plans for users to choose from. Contact the company for more details, and ask for your quote.
InvGate Service Desk is an award-winning, Intuitive web-based software to manage, analyze, and automate your IT service support. Any type of business can easily manage, control, analyze, and automate support right in one place. Its collaborative functionalities ensure efficient workflow even with large teams.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
It may not always be sufficient to just compare InvGate Service Desk and Vivantio against one another. Even though specific tools, pricing and user comments are all crucial and should be included when making a final choice, you should also pay attention to the recognition and awards claimed by each app. Very often a less known solution may turn out to be a great choice that was distinguished with SaaS awards such as our Experts’ Choice Award which reveals that regardless of lesser market presence it’s a significant contender to the products that dominate the market.
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