InvGate Service Desk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Advanced ticket management
- Intuitive
- Collaboration
- Multi-department support
Service desk analytics
- Time-tracking
- SLA management
Cutting-edge automation and integration
- Workflows
- Flexible interaction
- Gamification
Standard features
- Knowledge base
- Approval management
- Customer feedback
- ITIL
- E-mail integration
More features
- Self-service for user
- Custom interface
- Interactive dashboard
- Asset management
- Breaking news
- Smart notifications
- Templates
- Branding
- Multilingual support
- Import active directory import
Pricing Info
Pricing Info
InvGate Service Desk offers three quote-based enterprise pricing plans for users to choose from. Contact the company for more details, and ask for your quote.
InvGate Service Desk
- Ticketing
- Knowledge base
- Reporting and Analytics
- Self-service
- Workflows
- SLAs
- ITIL
- Gamification
- Multi-Department
InvGate Assets
- All Features from the Service Desk plan
- Network Discovery
- Asset Inventory
- IT Financials
- Software Licensing
- Software Metering
- Change Management
- Software Deployment
- Remote Desktop
InvGate Service Desk + Assets
- Network Discovery
- Asset Inventory
- IT Financials
- Software Licensing
- Software Metering
- Change Management
- Software Deployment
- Remote Desktop
Integrations
Integrations
InvGate offers the following integration options:
- Accessible from any web-enabled mobile device
- HTML e-mail integration
- LDAP and Active Directory servers
- InvGate Assets
- InvGate Insight
- FileWave
- SAML
- Microsoft SCCM (System Center Configuration Manager)
- Zapier
- ITIL-verified
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nike, Toyota, Skandia, NEC, Hitachi, PWC, MetLife, GE, AIG, Generali, Burger King, Starbucks
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
InvGate Service Desk is an award-winning, Intuitive web-based software to manage, analyze, and automate your IT service support. Any type of business can easily manage, control, analyze, and automate support right in one place. Its collaborative functionalities ensure efficient workflow even with large teams.
Company Email
info@invgate.com
Contact No.
Company's Address
524 Union Street #270
San Francisco, CA 94133
USA
InvGate Service Desk Comparisons
Popular InvGate Service Desk Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Dashboards
- SLA Management
- Automated Response
- Customer Portal
- User, Role, and Access Management
- Customer/Contact Database
Pricing Info
BoldDesk offers different pricing plans for various business scales. The business offers a free 15-day trial, and you can contact the vendor for a FREE demo.
Scale – $12 for per agent Incl.
-
Email ticketing.
-
Knowledge base
-
Workflow automation
-
Custom domain
-
Custom SSL
-
Custom ticket email templates
-
Custom Ticket Status
-
Custom ticket fields
-
Custom views
-
Canned responses
-
Custom domain
-
Web Widgets and web forms
Momentum – $25 for per agent
-
ALL Scale features, plus
-
AI Agent at $0.75
-
Generative AI Search
-
Live Chat
-
WhatsApp
-
CSAT Survey
-
Agent Signature
-
Ticket Auto Assignment
-
Custom roles
-
Multilingual help desk
-
Multilingual Knowledge base
-
Multiple SLA & business hours
-
SLA reminder & escalation
-
Artificial intelligence add-on (beta)
Enterprise – $39 for per agent
-
ALL Growth features, plus
-
AI Agent at $0.75
-
Generative AI Search
-
Multibrand help desk.
-
Multibrand knowledge base
-
Ticket approvals
-
Activity/task management
-
Artificial intelligence add-on (beta)
-
Add contacts to multiple contact groups.
-
Brand-specific custom email templates
AI Copilot add – on – $20 per agent
Integrations
BoldDesk can seamlessly integrate with various software, such as:
-
JIRA
-
Slack
-
Salesforce
-
Microsoft Teams
-
Zapier
-
Custom Apps
-
Dropbox
-
Google Drive
-
Microsoft OneDrive
-
Azure Devops
-
Mailchimp Integration
-
Microsoft Entra ID
-
AI Copilot for agents
-
Ringover
-
Whatsapp
-
Facebook
-
Stripe
-
WooCommerce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Visa, Apple, IBM
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
BoldDesk is a comprehensive customer support platform that streamlines ticket management, enhances productivity, and improves customer satisfaction.
Company Email
sales@bolddesk.com
Contact No.
Company's Address
Syncfusion, Inc.
2501 Aerial Center Parkway, Suite 111 Morrisville,, NC 27560,
USA
BoldDesk Comparisons
Popular BoldDesk Alternatives
Please note that while both InvGate Service Desk and BoldDesk may offer a reliable set of features every service may be created for a different company size. If you are comparing features you may want to pay attention to a business type they are meant for. Some elements might scale up efficiently for big enterprises but if you have a small or mid-sized company it’s usually better to avoid paying for customized functionalities that you might never actually use.
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