What is better HelpWire or ScreenConnect? You have such a huge number of Customer Support Software solutions in today’s market that selecting the best product may be frustrating. On our comparison page, it is simple to assess the tool, stipulations, available plans, and more details of HelpWire and ScreenConnect.
It’s also possible to assess their score (8.4 for HelpWire vs. 9.0 for ScreenConnect) and user satisfaction level (100% for HelpWire vs. 96% for ScreenConnect). The scores and ratings offer you an overall idea how both these software products perform. Moreover, check if the software can integrate with your current business apps to guarantee greater productivity.
Right now, the best products in our Remote Support Software category are: Zendesk, Atera, ScreenConnect.
Contact Eltima for enterprise pricing information and other product details. You may also submit a request for a demo to see if the software is a perfect fit for your business.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Both HelpWire and ScreenConnect were reviewed by a group of reliable SaaS experts who prepared a thorough study of all key elements of every service. Their total score was prepared using our unique SmartScore system which calculates an individual partial score to every component including: main features, client support, mobile support, security, customer satisfaction and media presence. We realize useful features are not the only thing essential to a business so we do our best to pay attention to all facets of a product prior to calculating its final rating.
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