What is better HelpWire or Vivantio? If you’re having a tough time choosing the right Customer Support Software product for your situation, try to do a comparison of the available software and determine which solution offers more benefits. For instance, here you can compare HelpWire (overall score: 8.4; user rating: 100%) vs. Vivantio (overall score: 8.4; user rating: 93%) for their overall performance.
You can also see which one provides more tools that you need or which has more flexible pricing plans for your current budget. Using a clear table to evaluate their features will significantly increase the chances of obtaining the best product for your company. Pay attention to other factors of the software for example ease-of-use, adaptability, scalability, and pricing terms.
Right now, the leading solutions in our Remote Support Software category are: Atera, Zendesk, ScreenConnect.
Contact Eltima for enterprise pricing information and other product details. You may also submit a request for a demo to see if the software is a perfect fit for your business.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
You shouldn’t expect only a wide range of useful tools and flexible pricing packages from a well-known Customer Support Software. Almost as important as key features is a quality customer support. You want to ensure that if you have any questions about HelpWire or Vivantio, or you face some problems, or perhaps you’ll need to ask for a specific change or feature beneficial to your team you can rely on a responsive and helpful customer support. See whether options such as phone support, tickets or live chat are offered. It’s also a big plus if you are able to benefit from individual training or at least an FAQ you can use.
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