What is better HelpWire or NinjaOne (Formerly NinjaRMM)? Finding the suitable Customer Support Software product is as simple as evaluating the strong and weak functionalities and terms offered by HelpWire and NinjaOne (Formerly NinjaRMM). Here it's also possible to match their general scores: 8.4 for HelpWire vs. 8.6 for NinjaOne (Formerly NinjaRMM). Or you can look at their general user satisfaction rating, 100% for HelpWire vs. 93% for NinjaOne (Formerly NinjaRMM).
We suggest that you take some time to study their specific functions and determine which one is the better alternative for your company. Moreover. keep in mind to consider your company’s or industry’s special situation, such as, a multilingual app for a global company or a mobile platform to help you work in the field.
We are aware that not all businesses have the time to try out a wide range of various products, so we came up with a list of suggestions that you may find useful. Our top selections for the Remote Support Software category are: Atera, ScreenConnect, Zendesk.
Contact Eltima for enterprise pricing information and other product details. You may also submit a request for a demo to see if the software is a perfect fit for your business.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
You shouldn’t count on only a broad set of useful tools and flexible pricing packages from a credible Customer Support Software. Almost as essential as main features is a trustworthy customer support. You want to ensure that when you have any questions about HelpWire or NinjaOne (Formerly NinjaRMM), or you struggle with some problems, or maybe you’ll need to ask for a specific update or functionality beneficial to your team you can count on a responsive and helpful customer support. Examine if services such as phone support, tickets or live chat are provided. It’s also a big plus if you can enjoy personal training or at the very least an FAQ you can use.
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