What is better HelpCenter.io or Support Hero? If you want a competent Knowledge Management Software product for your company you must take time to assess a wide range of options. It doesn’t have to be complex, and can be as quick as matching their traits in a table like the one below. You will also get a good idea how each product operates. For example, on this page you can find HelpCenter.io’s overall score of 8.0 and compare it against Support Hero’s score of 7.7; or HelpCenter.io’s user satisfaction level at 96% versus Support Hero’s N/A% satisfaction score.
The comparison will allow you to identify the good and bad points of each service, and choose which one fits you requirements better. Beyond the rich features, the application which is simple and intuitive is always the better product.
Our team put a lot of effort to prepare reviews of all popular Knowledge Management Software services offered out there, but among them these three caught our special attention: Zendesk, ServiceNow Knowledge Management, Zendesk.
Support Hero offers four enterprise pricing choices, which you can pay for monthly or annually. The details of these plans are outlined below to help you decide on a package.
Small – $49.00/month or $39.00/month/annual billing
1 Admin
1 Language
Unlimited Articles
Advanced Analytics (7 Days Only)
Basic Customization
Help Center
Knowledgebase
Business Hours Support
Medium – $99.00/month or $79.00/month/annual billing
All Small Features
3 Admins
2 Languages
Unlimited Advanced Analytics
Advanced Customization
Drift Integration
Freshchat Integration
Zendesk Chat Integration
Support Ticket Deflection
Rich Media Support
Large – $199.00/month or $159.00/month/annual billing
Both HelpCenter.io and Support Hero were reviewed by a panel of independent B2B experts who carried out a thorough examination of all crucial aspects of every service. Their final rating was calculated using our unique SmartScore system which provides an individual partial score to each element like: main features, client support, mobile device support, security, client satisfaction as well as market presence. Here at FinancesOnline we know useful features are not the only factor important to a company so we do our best to pay attention to all facets of a service before giving it a final score.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
