What is better Help Scout or NetHelpDesk? If you wish to get a easy way to decide which Help Desk Software product is better, our proprietary algorythm gives Help Scout a score of 8.9 and NetHelpDesk a score of 8.0 for general quality and performance. At the same time, Help Scout is rated at 98%, while NetHelpDesk is rated 100% for their user satisfaction level.
You can also review their product details, such as modules, tools, options, plans, pricing, and others. Find out if the application allows you to customize a few of its processes to guarantee it complements your own business workflows.
People who want to save some time or would like to get a suggestion from our team may want to take a look at these top choices for this year: .
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
An ITIL aligned help desk software combining everything from ticket tracking and customer relationship management, through to stock control and self service.
No Help Desk Software will manate to cover all the requirements of a company. While main functionalities of Help Scout and NetHelpDesk are important you should also thoroughly study the integrations provided by every solution. In many cases you will already be using other types of B2B software in your company and it’s always more beneficial to opt for solutions that integrate well with one another. If you do that you will be able to guarantee a reliable exchange of data between your teams and apps, which can significantly reduce time wasted on migrating between one app and the other.
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