What is better Help Scout or BoldDesk? If you need to have a quick way to decide which Help Desk Software product is better, our unique method gives Help Scout a score of 8.9 and BoldDesk a score of 8.0 for general quality and performance. Furthermore, Help Scout is rated at 98%, while BoldDesk is rated 96% for their user satisfaction level.
You can also assess their product details, such as modules, tools, options, plans, prices, and others. See whether the solution allows you to customize a few of its workflows to ensure the app fits your own business processes.
People who don't have much time or would like to get a advice from our team may want to take a look at these top choices for this year: .
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
BoldDesk offers different pricing plans for various business scales. The business offers a free 15-day trial, and you can contact the vendor for a FREE demo.
Almost as essential as features and client support responsiveness are pricing packages given by Help Scout and BoldDesk. While pricing should not be a deciding aspect it’s surely an important thing to consider. You should expect a flexible pricing plan that can be adjusted to your business size and easily scaled up every time your company expands. You should be certain you don’t opt for pricing plans that include complex tools that you won’t find a use for and always make an effort to get in touch with the vendor directly because big companies can frequently count on discounts. You should also try out a free trial or demo of every product to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t require you to pay any money and offers a practical overview of what it’s like to work with Help Scout and BoldDesk.
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