What is better BoldDesk or ScreenConnect? The perfect Help Desk Software is a product that can address your company’s specific demands. It is possible to find which choice works best for your company if you assess different products before you decide which one is the best.
For example, BoldDesk and ScreenConnect are scored at 8.0 and 9.0, respectively, for overall quality and performance. Likewise, BoldDesk and ScreenConnect have a user satisfaction rating of 96% and 96%, respectively, which shows the general satisfaction they get from customers. Even better, talk to a regular customer of the software and solicit their feedback regarding the application in question.
Users who don't have much time or could use a Help Desk Software advice from our experts might want to take a look at these top choices for the current year: Freshdesk, Zendesk, Salesforce Service Cloud.
BoldDesk offers different pricing plans for various business scales. The business offers a free 15-day trial, and you can contact the vendor for a FREE demo.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
If you continue having second thoughts about which software will work best for your company it may be a good idea to take a look at each service’s social metrics. These metrics are frequently a sign of how popular each service is and how big is its online presence. For instance, in case of Facebook BoldDesk has 39 likes on their official profile while ScreenConnect profile is liked by 24487 users.
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