What is better Help Scout or Vivantio? Specific companies require different types of Help Desk Software. To learn which service meets your needs, think about assessing various solutions feature by feature an taking into consideration their conditions and costs. Likewise, you will get a quick idea of their overall efficiency and customer feedback by having a look at our smart scoring system.
The results are: Help Scout (8.9) vs. Vivantio (8.4) for overall quality and performance; Help Scout (98%) vs. Vivantio (93%) for user satisfaction rating. Examine their strong and low points and decide which software is a better option for your company. A simple, practical tactic is to list the advantages and disadvantages of both solutions side by side and see which solution comes on top.
If you would like to quickly decide on the optimal according to our experts we advise you examine the following solutions: .
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
It may not always be sufficient to simply compare Help Scout and Vivantio with one another. While specific tools, pricing plans and user experience are all crucial and should be taken into account when making a final decision, you should also take a look at the recognition and awards claimed by every service. Very often a less known product may turn out to be an excellent choice that was a winner of many SaaS awards such as our Exceptional Customer Support Award which proves that despite smaller market popularity it’s a significant rival to the software that rule the market.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
