What is better HaloITSM or ScreenConnect? Getting the ideal Customer Support Software for your firm is essential to growing your company’s efficiency. In our platform, it is simple to examine various solutions to see which one is the most suitable software for your requirements. Here you can match HaloITSM vs. ScreenConnect and check their overall scores (8.0 vs. 9.0, respectively) and user satisfaction rating (95% vs. 96%, respectively).
You can even look at the details of prices, conditions, plans, features, tools, and more, and decide which software offers more advantages for your business. In practice, choose the software that allows you to change the features and price terms to match your sales growth or lack of it.
As of now, the best services in our IT Service Software category are: Freshservice, LiveAgent, Zendesk.
HaloITSM provides various pricing options for companies and teams to choose from. It also offers an enterprise pricing plan designed for organizations that need a higher level of ITSM expertise to achieve their goals. Here are the details:
The IT System 10 Agents – £65/user/month; 25 Agents – £59/user/month; 50 Agents – £55/user/month; 100 Agents – £49/user/month; 200 Agents – £45/user/month; 500 Agents – £35/user/month.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You shouldn’t count on just a broad range of features and adjustable pricing from a well-known Customer Support Software. Almost as crucial as main features is a trustworthy customer support. You want to make sure that if you have any questions about HaloITSM or ScreenConnect, or you struggle with some problems, or maybe you’ll want to request a specific change or functionality useful to your company you can trust in a responsive and helpful customer support. Check out whether options such as phone support, tickets or live chat are available. What is more, it’s a big plus if you are able to benefit from personal training or at the very least a knowledge base you can use.
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