What is better HaloITSM or ScreenConnect? There are numerous Customer Support Software products out there right now. The best way to find out which service fits your needs best is to examine them side by side. For example, here you can examine HaloITSM and ScreenConnect for their overall score (8.0 vs. 9.0, respectively) or their user satisfaction rating (95% vs. 96%, respectively).
It’s also possible to review their capabilities and pricing terms as well as other valuable facts below. When matching products be sure to compare their related advantages and mark their disparities to have a clearer picture of both deals. Likewise, remember to assess other factors like security, backup, ease-of-use, and customer support.
In case you you would like to quickly find the best IT Service Software according to our experts we recommend you check out the following products: Zendesk, Freshservice, LiveAgent.
HaloITSM provides various pricing options for companies and teams to choose from. It also offers an enterprise pricing plan designed for organizations that need a higher level of ITSM expertise to achieve their goals. Here are the details:
The IT System 10 Agents – £65/user/month; 25 Agents – £59/user/month; 50 Agents – £55/user/month; 100 Agents – £49/user/month; 200 Agents – £45/user/month; 500 Agents – £35/user/month.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Almost as crucial as functionalities and customer support quality are pricing plans given by HaloITSM and ScreenConnect. Although cost should not be the sole aspect it’s definitely a key thing to think about. You should count on a flexible pricing package that can be adjusted to your business size and effortlessly scaled up when your company expands. Be sure that you don’t opt for plans that have advanced features that you won’t find useful and always make an effort to contact with the vendor directly because big companies can frequently benefit from special pricing. You should also give a chance to a free trial or demo of each service to spend at least some time working with it. It’s a helpful experience that doesn’t require you to invest any money and offers a reliable overview of what it’s like to work with HaloITSM and ScreenConnect.
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