What is better HaloITSM or Zendesk? It’s easy to our scoring system to provide you with a general idea which Customer Support Software product is will work better for your business. For overall product quality, HaloITSM received 8.0 points, while Zendesk earned 9.7 points. Meanwhile, for user satisfaction, HaloITSM scored 95%, while Zendesk scored 98%.
Information regarding their functions, tools, supported platforms, customer support, plus more are given below to provide you with a more accurate review. Don’t forget to choose only the functions your company needs to avoid wasting resources for features which are redundant.
At this time, the leading products in our IT Service Software category are: Freshservice, Zendesk, LiveAgent.
HaloITSM provides various pricing options for companies and teams to choose from. It also offers an enterprise pricing plan designed for organizations that need a higher level of ITSM expertise to achieve their goals. Here are the details:
The IT System 10 Agents – £65/user/month; 25 Agents – £59/user/month; 50 Agents – £55/user/month; 100 Agents – £49/user/month; 200 Agents – £45/user/month; 500 Agents – £35/user/month.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Almost as crucial as useful features and customer support level are pricing options offered by HaloITSM and Zendesk. While cost should not be the only element it’s without a doubt a key thing to think about. You should look for a flexible pricing package that can be adjusted to your team size and painlessly scaled up when your company grows. Make sure you don’t choose pricing plans that include additional features that you won’t find a use for and always make an effort to contact with the vendor directly because big companies can usually count on more affordable prices. You should also give a chance to a free trial or demo of every software to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t require you to pay any money and offers a solid overview of what it’s like to work with HaloITSM and Zendesk.
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