What is better HaloITSM or Zendesk? Finding the ideal Customer Support Software product is all about comparing various solutions and determining the top software for your specific needs. Our unique algorythm will give you a quick look at the general rating of HaloITSM and Zendesk. For general quality and performance, HaloITSM scored 8.0, while Zendesk scored 9.7. On the other hand, for user satisfaction, HaloITSM earned 95%, while Zendesk earned 98%.
Below you can also verify their functionalities, terms, plans, etc. to determine what program will be more appropriate for your situation. An important element to assess is if the application lets you to enable/disable limitations on different types of users to secure any critical company data.
At this time, the top products in our IT Service Software category are: Zendesk, Freshservice, LiveAgent.
HaloITSM provides various pricing options for companies and teams to choose from. It also offers an enterprise pricing plan designed for organizations that need a higher level of ITSM expertise to achieve their goals. Here are the details:
The IT System 10 Agents – £65/user/month; 25 Agents – £59/user/month; 50 Agents – £55/user/month; 100 Agents – £49/user/month; 200 Agents – £45/user/month; 500 Agents – £35/user/month.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
You shouldn’t expect simply a wide set of functionalities and flexible pricing plans from a reliable Customer Support Software. Almost as crucial as core features is a quality customer support. You want to make sure that in a situation where you have any questions about HaloITSM or Zendesk, or you struggle with some problems, or perhaps you’ll need to request a certain revision or feature beneficial to your team you can trust in a responsive and helpful customer support. Examine whether solutions such as phone support, tickets or live chat are available. What is more, it’s a big plus if you are able to benefit from individual training or at the very least a knowledge base you can use.
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