What is better HaloITSM or NinjaOne (Formerly NinjaRMM)? With different functions, pricing, conditions, and more to evaluate, determining the best Customer Support Software for your firm is tough. Nevertheless by working with our system, it's easy to match the characteristics of HaloITSM and NinjaOne (Formerly NinjaRMM) as well as their general rating, respectively as: 8.0 and 8.6 for overall score and 95% and 93% for user satisfaction.
You can also assess them feature by feature and find out which program is a more effective fit for your enterprise. Keep in mind to ask for a free trial first prior to opting in for a plan to see how the solution can help you in real setting.
In case you you want to quickly identify the best IT Service Software according to our experts we advise you check out the following solutions: Zendesk, Freshservice, LiveAgent.
HaloITSM provides various pricing options for companies and teams to choose from. It also offers an enterprise pricing plan designed for organizations that need a higher level of ITSM expertise to achieve their goals. Here are the details:
The IT System 10 Agents – £65/user/month; 25 Agents – £59/user/month; 50 Agents – £55/user/month; 100 Agents – £49/user/month; 200 Agents – £45/user/month; 500 Agents – £35/user/month.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
When you pick a service that you think will work best for your team you shouldn’t just limit yourself to what experts have to say about it. Quite frequently individual experience with the solution may be different, depending on specific goals and needs. That’s the reason why in our reviews we also give our User Satisfaction Rating for each app to give you a quick impression of how real users of HaloITSM and NinjaOne (Formerly NinjaRMM) evaluate their experience with the service. Our system is based on advanced analysis of product appearances on other websites, social networks as well as blogs, so you will receive a comprehensive and credible picture of what other customers think about each software. In this case HaloITSM got a total satisfaction rating at 95% while for NinjaOne (Formerly NinjaRMM) 93% of users claim they had a positive experience with it.
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