What is better HaloITSM or Vivantio? Today’s corporations require the best Customer Support Software product to stay competitive. On this page we help you with buying the best tool, by allowing you to evaluate HaloITSM and Vivantio down to the very details of their individual offers.
You can even examine our overall scoring values, which rate the software overall quality and performance. HaloITSM got a 8.0 score, while Vivantio has a score of 8.4. Likewise, you can compare their general user satisfaction rating: 95% (HaloITSM) against 93% (Vivantio). Don’t forget to opt for the software that best answers your most urgent issues, not the application with a lot of features.
Our experts made sure to review all popular IT Service Software services that you can find on the market, but among all the ones we reviewed these three caught our special attention: LiveAgent, Freshservice, Zendesk.
HaloITSM provides various pricing options for companies and teams to choose from. It also offers an enterprise pricing plan designed for organizations that need a higher level of ITSM expertise to achieve their goals. Here are the details:
The IT System 10 Agents – £65/user/month; 25 Agents – £59/user/month; 50 Agents – £55/user/month; 100 Agents – £49/user/month; 200 Agents – £45/user/month; 500 Agents – £35/user/month.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
If you research various Customer Support Software apps you shouldn’t simply study their list of features and provided pricing plans. Keep in mind the service must be matching your work processes and company so the more flexible their offer the better. Explore which OSes are supported by HaloITSM and Vivantio and be certain you will obtain mobile support for whichever devices you work on in your company. It may also be a good idea to find out which languages and countries are supported, as this might be a deal breaker for many firms.
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