What is better GLPI or ScreenConnect? Getting the right Customer Support Software product is as simple as contrasting the good and weak characteristics and terms offered by GLPI and ScreenConnect. Here you can also match their total scores: 8.4 for GLPI vs. 9.0 for ScreenConnect. Or you can verify their general user satisfaction rating, 100% for GLPI vs. 96% for ScreenConnect.
We suggest that you take some time to examine their unique features and figure out which one is the better option for your business. What’s more remember to consider your company’s or industry’s special situation, for instance, a multilingual solution for a global company or a mobile version to help you work on the go.
Those of you who don't have much time or need a IT Service Software recommendation from our experts might want to examine these top choices for this year: LiveAgent, Zendesk, Freshservice.
GLPI offers four enterprise pricing that scales with the size of the IT infrastructure to manage. GLPI is open source, so users can download it for free and use it without guarantee and support. Meanwhile, you can check these plans:
GLPI is an ITSM platform that aids companies in easily planning and managing IT changes, providing them with better control over their IT expenses and budget.
Company Email
Contact No.
Company's Address
Teclib'
231, Rue Saint-Honoré, Paris, Île-de-France 75001,
France
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
If you continue having doubts about which app will perform best for your company it might be a good idea to analyze each service’s social metrics. Such metrics are quite often an indicator of how popular each service is and how large is its online presence. For example GLPI Twitter profile has currently 1611 followers. At the same time ScreenConnect Twitter is followed by 15200 users.
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