What is better GLPI or ScreenConnect? With different functionalities, pricing, details, and more to compare, determining the best Customer Support Software for your business is tough. Nevertheless by using our system, it is simple to match the features of GLPI and ScreenConnect including their general rating, respectively as: 8.4 and 9.0 for overall score and 100% and 96% for user satisfaction.
You can also evaluate them feature by feature and see which software is a more suitable fit for your company. Remember to ask for a trial version first prior to opting in for a plan to get a firsthand experience how the solution performs in real scenarios.
Those of you who don't have much time or need a IT Service Software recommendation from our experts might want to examine these top choices for this year: Zendesk, Freshservice, LiveAgent.
GLPI offers four enterprise pricing that scales with the size of the IT infrastructure to manage. GLPI is open source, so users can download it for free and use it without guarantee and support. Meanwhile, you can check these plans:
GLPI is an ITSM platform that aids companies in easily planning and managing IT changes, providing them with better control over their IT expenses and budget.
Company Email
Contact No.
Company's Address
Teclib'
231, Rue Saint-Honoré, Paris, Île-de-France 75001,
France
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
It may not always be enough to just compare GLPI and ScreenConnect against each other. Even though reliable features, pricing and user comments are all important and should be included when making a final choice, you should also check out the recognition and awards claimed by each product. Very often a less popular solution may turn out to be an excellent choice that was a winner of many SaaS awards such as our Supreme Software Award which shows that regardless of lesser market presence it’s a significant rival to the products that rule the market.
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