What is better GLPI or Salesforce Service Cloud? When scouting for the appropriate Customer Support Software for your firm it is recommended that you assess the features, rates, and other essential data regarding the product and vendor. Here, you can examine the parallels and discrepancies between GLPI (overall score at 8.4 and user satisfaction at 100%) and Salesforce Service Cloud (overall score at 9.6 and user satisfaction at 97%).
It's also possible to check their specific modules, for example functions, plans, costs, terms, etc. Moreover, read the terms thoroughly for information on hidden fees, like, setup fees, separate support plan, upgrade fees, disk space fees, and others.
Users who are pressed for time or need a IT Service Software advice from our experts may want to try out these top choices for the current year: Zendesk, LiveAgent, Freshservice.
GLPI offers four enterprise pricing that scales with the size of the IT infrastructure to manage. GLPI is open source, so users can download it for free and use it without guarantee and support. Meanwhile, you can check these plans:
GLPI is an ITSM platform that aids companies in easily planning and managing IT changes, providing them with better control over their IT expenses and budget.
Company Email
Contact No.
Company's Address
Teclib'
231, Rue Saint-Honoré, Paris, Île-de-France 75001,
France
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
If you research different Customer Support Software solutions you shouldn’t just look at their features list and available pricing plans. Pay attention to the fact that the app must be matching your requirements and company so the more flexible their offer the better. Explore which platforms are supported by GLPI and Salesforce Service Cloud and be certain you will get mobile support for whatever devices you use in your company. It may also be a good idea to examine which languages and geographies are supported, as this could be a key element for many firms.
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