What is better GLPI or NinjaOne (Formerly NinjaRMM)? There is a wide range of Customer Support Software products in the market today. The simplest way to find out which app fits your needs best is to examine them side by side. As an example, here you can assess GLPI and NinjaOne (Formerly NinjaRMM) for their overall score (8.4 vs. 8.6, respectively) or their user satisfaction rating (100% vs. 93%, respectively).
Additionally, you can check their functions and pricing conditions and other useful information below. When matching products be sure to analyze their related capabilities and mark their distinctive elements to get a clearer picture of both deals. Similarly, keep in mind to assess other issues like security, backup, ease-of-use, and helpdesk support.
Our experts made sure to review all popular IT Service Software products available on the market, but among them these three caught our special attention: LiveAgent, Freshservice, Zendesk.
GLPI offers four enterprise pricing that scales with the size of the IT infrastructure to manage. GLPI is open source, so users can download it for free and use it without guarantee and support. Meanwhile, you can check these plans:
GLPI is an ITSM platform that aids companies in easily planning and managing IT changes, providing them with better control over their IT expenses and budget.
Company Email
Contact No.
Company's Address
Teclib'
231, Rue Saint-Honoré, Paris, Île-de-France 75001,
France
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
Every time you select a software that you think will work best for your business you shouldn’t simply limit yourself to what experts have to say about it. In many cases personal experience with the solution will vary, depending on your own goals and work processes. That’s the reason why in our reviews we also give our User Satisfaction Rating for every service to give you a quick overview of how actual users of GLPI and NinjaOne (Formerly NinjaRMM) estimate their experience with the product. Our system is built around advanced analysis of product mentions on other websites, social networks and blogs, so you will receive a comprehensive and credible picture of what other people think about every app. In this example GLPI has a total satisfaction rating at 100% while for NinjaOne (Formerly NinjaRMM) 93% of users express they had a positive experience with it.
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