What is better GLPI or Zendesk? To ensure that you acquire the most helpful and productive Customer Support Software for your business, you need to compare products available on the market. For example, here you can match GLPI’s overall score of 8.4 against Zendesk’s score of 9.7. You may also evaluate their general user satisfaction: GLPI (100%) vs. Zendesk (98%).
Furthermore, you can assess their pros and cons feature by feature, including their terms and conditions and pricing. By comparing products you are sure that you choose the best software for your situation. It’s clear you have to know your unique needs to realize which service addresses those needs.
We know that not all businesses have the time to test dozens of different services, so we created a list of suggestions that you may find useful. Our top choices for the IT Service Software category are: Freshservice, LiveAgent, Zendesk.
GLPI offers four enterprise pricing that scales with the size of the IT infrastructure to manage. GLPI is open source, so users can download it for free and use it without guarantee and support. Meanwhile, you can check these plans:
GLPI is an ITSM platform that aids companies in easily planning and managing IT changes, providing them with better control over their IT expenses and budget.
Company Email
Contact No.
Company's Address
Teclib'
231, Rue Saint-Honoré, Paris, Île-de-France 75001,
France
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
In case you are still having second thoughts about which service will work best in your case it may be a sound idea to analyze each service’s social metrics. These metrics are usually an indicator of how popular a given product is and how extensive is its online presence. For example, in case of Facebook GLPI has 2987 likes on their official profile while Zendesk profile is liked by 82676 people.
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