What is better Get Satisfaction or ScreenConnect? Finding the suitable Customer Support Software product is as easy as comparing the strong and weak features and terms offered by Get Satisfaction and ScreenConnect. Here it's also possible to match their all round scores: 7.4 for Get Satisfaction vs. 9.0 for ScreenConnect. Or you can check their general user satisfaction rating, 96% for Get Satisfaction vs. 96% for ScreenConnect.
We suggest that you spend some time to review their unique features and decide which one is the better choice for your company. Likewise, don’t forget to take into account your company’s or industry’s unique case, such as, a multilingual software for a global staff or a mobile version to help you work away from your office.
Our team put a lot of effort to review all popular Customer Support Software solutions available out there, but among all the ones we reviewed these three caught our special attention: Zendesk, Freshdesk Omni, Freshdesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
No Customer Support Software will manate to cater to all the requirements of a company. Even though key features of Get Satisfaction and ScreenConnect are important you should also carefully explore the integrations supported by each solution. Quote frequently your team will already be using various kinds of SaaS software in your company and it’s much better to select apps that integrate well with one another. That way you will be able to be certain of an effortless exchange of data between your teams and apps, which can really reduce time spent on migrating between one software and the other.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
