What is better Genesys Cloud or Genesys? Buying the perfect Customer Support Software for your organization is vital to improving your company’s effectiveness. In our platform, you can easily examine different solutions to see which one is the appropriate software for your requirements. Here you can match Genesys Cloud vs. Genesys and check their overall scores (9.0 vs. 7.5, respectively) and user satisfaction rating (93% vs. N/A%, respectively).
You can even browse the specifics of costs, conditions, plans, functions, tools, and more, and find out which software offers more advantages for your business. In general, go for the business software that lets you to scale the features and pricing to complement your sales growth or lack of it.
We realize that not all companies have enough time to test dozens of various services, so we came up with a list of suggestions that you may find useful. Our top selections for the Call Center Software category are: JustCall, Zendesk, Freshdesk Contact Center.
Genesys Cloud creates fluid conversations across voice and digital channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your call center into an experience center.
Genesys Cloud can support a wide variety of CRM and HR integrations. Some of their partners include:
Salesforce
Zendesk
Oracle Service Cloud
SugarCRM
Microsoft Dynamics 365
GSuite
OneLogin
Microsoft Active Directory
Federation Services
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, Princeton University, Bosch
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A comprehensive contact center platform built to reinforce customer support efforts and optimize your workforce. It combines all client communications into one neat, intuitive system so your reps can deliver faster responses. Routing functionalities ensure that messages go to the right agents, reducing the risk of overlooked communications.
Market-leading all-in-one Genesys Platform consolidates the multi-vendor Contact Center stack
Meet your customers’ expectations for a consistent experience over the channel of their choice
Pre-configured routing and analytics options for rapid deployment and lower cost of ownership
Best-in-class routing using full context delivers optimal customer experience with the lowest cost
Ease of deployment through cloud, on-premises, or hybrid cloud helps you get up and running faster
Pre-integrated hardware appliances for on-premises deployments
Rapid deployment
Eliminates server hardware procurement cycle
No software installation
VoIP Gateways, SBCs, and handsets available
Inbound and outbound multi-channel support, including email, chat, mobile and advanced self-service channels
Real-time performance and operational monitoring and analysis
Workforce Optimization including Workforce Management
Local telephony connection delivery model
Support for growth while protecting your legacy investments
Genesys Enterprise Edition
Scale up to unlimited seats
Full customer experience capabilities for a sophisticated, cross-channel enterprise contact center , supporting unlimited agent deployments and global reach
Cross-channel data services provide context to achieve optimal customer experiences
Integrated self-service, analytics, workforce and back-office optimization for peak performance
Built-in support for remote and branch workers to span locations and geographies
Flexible deployment for on-premises, cloud or hybrid cloud configurations
Advanced capability customization to meet your unique requirements
Advanced third-party integration to protect legacy investments and support connections to CRM, ERP and BPM systems
Unlimited scalability across geographies to meet the needs of a large and dispersed enterprise call center
A comprehensive system of engagement where random journeys are redesigned, orchestrated, monitored and tuned to provide efficient engagements for your company.
When you choose a service that you believe will work best for your team you shouldn’t only pay attention to what experts have to say about it. Quite frequently personal experience with the service may be different, depending on specific goals and work processes. That’s why in our reviews we also give our User Satisfaction Rating for each app to give you a reliable impression of how actual users of Genesys Cloud and Genesys evaluate their experience with the service. Our algorithm is built around detailed analysis of product appearances on other sites, social networks and blogs, so you will get a full and credible overview of what other clients think about every product. In this example Genesys Cloud has a total satisfaction rating at 93% while for Genesys N/A% of people express they had a positive experience with it.
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