NinjaOne (Formerly NinjaRMM)
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Genesys Premier Edition
- Scales up to 250 seats
- Cloud-based deployment
- Proven, global cloud Contact Center platform
- Superior availability and reliability
- Bundled telecommunications services
- Intuitive and visual solution configuration
- Out-of-box CRM integration (Salesforce.com, Zendesk)
Genesys Business Edition
- Scale up to 1,000 seats
- Market-leading all-in-one Genesys Platform consolidates the multi-vendor Contact Center stack
- Meet your customers’ expectations for a consistent experience over the channel of their choice
- Pre-configured routing and analytics options for rapid deployment and lower cost of ownership
- Best-in-class routing using full context delivers optimal customer experience with the lowest cost
- Ease of deployment through cloud, on-premises, or hybrid cloud helps you get up and running faster
- Pre-integrated hardware appliances for on-premises deployments
- Rapid deployment
- Eliminates server hardware procurement cycle
- No software installation
- VoIP Gateways, SBCs, and handsets available
- Inbound and outbound multi-channel support, including email, chat, mobile and advanced self-service channels
- Real-time performance and operational monitoring and analysis
- Workforce Optimization including Workforce Management
- Local telephony connection delivery model
- Support for growth while protecting your legacy investments
Genesys Enterprise Edition
- Scale up to unlimited seats
- Full customer experience capabilities for a sophisticated, cross-channel enterprise contact center , supporting unlimited agent deployments and global reach
- Cross-channel data services provide context to achieve optimal customer experiences
- Integrated self-service, analytics, workforce and back-office optimization for peak performance
- Built-in support for remote and branch workers to span locations and geographies
- Flexible deployment for on-premises, cloud or hybrid cloud configurations
- Advanced capability customization to meet your unique requirements
- Advanced third-party integration to protect legacy investments and support connections to CRM, ERP and BPM systems
- Unlimited scalability across geographies to meet the needs of a large and dispersed enterprise call center
Pricing Info
Pricing Info
Pricing available by quote only. Contact Genesys directly for more pricing details.
Integrations
Integrations
Genesys supports integrations with the following business systems and applications:
- Salesforce.com
- Zendesk
- Oracle
- SAP
- Microsoft
- IBM
- Aspect
- Asterisk
- Avaya/Nortel
- Cisco
- Intecom
- NEC
- Skype
- Mitel/Aastra
- Siemens
- Unify
- KnoahSoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
JPMorgan Chase, Citibank, PayPal, Marketo, USPS, UnitedHealth Grouo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A comprehensive system of engagement where random journeys are redesigned, orchestrated, monitored and tuned to provide efficient engagements for your company.
Company Email
Contact No.
Company's Address
2001 Junipero Serra Blvd.
Daly City, CA 94014
Genesys Comparisons
Popular Genesys Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Monitoring and alerting
- Endpoints
- Cloud engine
- Network management agent
- Activity monitoring
- Conditions and notifications
- Remediation
- Network Management
- Discovery wizard
- NetFlow
- SNMP Monitoring
- Syslog collection
- Automation
- Remote access
- TeamViewer integration
- Background management
- Webroot and ThreatTrack deployment
- OS and third-party patching
- Reporting and advanced search
- Administration
- User access control
- Organization groups
- Policy management
- Branding
Pricing Info
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
- Windows, Mac, VMWare and cloud monitoring and alerting
- Remote management tools
- OS and third-party application patch management
- IT automation and scripting
- custom branding
- reporting
- mobile app (iOS and Android)
- API access
- Flexible billing
- Free concierge onboarding
- Free training
- Local support
Ninja + Remote Access + Antivirus
- Everything in Ninja
- One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
- Integrated Bitdefender or webroot antivirus protection
Custom
- Enhance Ninja with add-ons
- Network management
- EDR solutions
- NOC services
- Integrated backup services
- Security training
Integrations
NinjaOne integrates with the following business systems and applications:
- Accelo
- Autotask PSA
- Bitdefender Gravity/Zone
- BrightGauge
- CloudBlue PSA
- Computicate PSA
- ConnectWise Control
- ConnectWise Manage
- HaloPSA
- HarmonyPSA
- IT Portal
- IT Boost
- IT Glue
- Liongard
- MSP360 Managed Backup
- Malwarebytes Endpoint Protection
- Narmada
- N-able Passportal
- PROMYS
- OpenDNS
- PageDuty
- Passportal
- RepairShopr
- ScalePad
- SherpaDesk
- StorageCraft Cloud Backup
- Slack
- Splashtop Remote Support
- TeamViewer
- Webroot Business Endpoint Protection
- Hyper V
- VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
Company Email
sales@ninjaone.com
Contact No.
Company's Address
657 Mission St.
San Francisco, CA 94105
USA
NinjaOne (Formerly NinjaRMM) Comparisons
Popular NinjaOne (Formerly NinjaRMM) Alternatives
In case you are still having doubts about which solution will be best for your company it may be a sensible idea to check out each service’s social metrics. These metrics are frequently a way to see how popular every app is and how extensive is its online presence. For instance Genesys Twitter profile has currently 9811 followers. At the same time NinjaOne (Formerly NinjaRMM) Twitter is followed by 1130 people.
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