What is better Genesys or Zendesk? With a wide range of functionalities, pricing, conditions, and more to evaluate, choosing the right Customer Support Software for your business is challenging. But making use of our system, it is simple to match the features of Genesys and Zendesk together with their general score, respectively as: 7.5 and 9.7 for overall score and N/A% and 98% for user satisfaction.
You can also evaluate them feature by feature and see which software is a more suitable fit for your enterprise. Don’t forget to get a demo first before subscribing to see how the program performs in real setting.
Our team put a lot of effort to review all popular Customer Support Software solutions available out there, but among them these three deserved our special attention: Freshdesk, Freshdesk Omni, Zendesk.
Market-leading all-in-one Genesys Platform consolidates the multi-vendor Contact Center stack
Meet your customers’ expectations for a consistent experience over the channel of their choice
Pre-configured routing and analytics options for rapid deployment and lower cost of ownership
Best-in-class routing using full context delivers optimal customer experience with the lowest cost
Ease of deployment through cloud, on-premises, or hybrid cloud helps you get up and running faster
Pre-integrated hardware appliances for on-premises deployments
Rapid deployment
Eliminates server hardware procurement cycle
No software installation
VoIP Gateways, SBCs, and handsets available
Inbound and outbound multi-channel support, including email, chat, mobile and advanced self-service channels
Real-time performance and operational monitoring and analysis
Workforce Optimization including Workforce Management
Local telephony connection delivery model
Support for growth while protecting your legacy investments
Genesys Enterprise Edition
Scale up to unlimited seats
Full customer experience capabilities for a sophisticated, cross-channel enterprise contact center , supporting unlimited agent deployments and global reach
Cross-channel data services provide context to achieve optimal customer experiences
Integrated self-service, analytics, workforce and back-office optimization for peak performance
Built-in support for remote and branch workers to span locations and geographies
Flexible deployment for on-premises, cloud or hybrid cloud configurations
Advanced capability customization to meet your unique requirements
Advanced third-party integration to protect legacy investments and support connections to CRM, ERP and BPM systems
Unlimited scalability across geographies to meet the needs of a large and dispersed enterprise call center
A comprehensive system of engagement where random journeys are redesigned, orchestrated, monitored and tuned to provide efficient engagements for your company.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
When you select a software that you believe will be an actual asset for your team you shouldn’t simply focus on what experts have to say about it. In many cases personal experience with the software will vary, depending on your own preferences and requirements. That’s why in our reviews we also provide our User Satisfaction Rating for every service to give you a quick overview of how actual users of Genesys and Zendesk estimate their experience with the solution. Our algorithm is built around detailed analysis of product mentions on other sites, social media as well as blogs, so you are going to get a comprehensive and credible overview of what other people think about each software. In this case Genesys has a total satisfaction rating at N/A% while for Zendesk 98% of people say they had a positive experience with it.
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