What is better Genesys or Communifire? It’s easy to our scoring system to give you a general idea which Customer Support Software product is will work better for your business. For overall product quality, Genesys earned 7.5 points, while Communifire earned 6.7 points. Meanwhile, for user satisfaction, Genesys scored N/A%, while Communifire scored N/A%.
Details about their features, tools, supported platforms, customer support, plus more are provided below to provide you with a more versatile review. Don’t forget to purchase only the features your business requires so as not to waste resources for functions that are unnecessary.
Our team put a lot of effort to review all popular Customer Support Software products available on the market, but among all the ones we reviewed these three deserved our special attention: Freshdesk, Freshdesk Omni, Zendesk.
Market-leading all-in-one Genesys Platform consolidates the multi-vendor Contact Center stack
Meet your customers’ expectations for a consistent experience over the channel of their choice
Pre-configured routing and analytics options for rapid deployment and lower cost of ownership
Best-in-class routing using full context delivers optimal customer experience with the lowest cost
Ease of deployment through cloud, on-premises, or hybrid cloud helps you get up and running faster
Pre-integrated hardware appliances for on-premises deployments
Rapid deployment
Eliminates server hardware procurement cycle
No software installation
VoIP Gateways, SBCs, and handsets available
Inbound and outbound multi-channel support, including email, chat, mobile and advanced self-service channels
Real-time performance and operational monitoring and analysis
Workforce Optimization including Workforce Management
Local telephony connection delivery model
Support for growth while protecting your legacy investments
Genesys Enterprise Edition
Scale up to unlimited seats
Full customer experience capabilities for a sophisticated, cross-channel enterprise contact center , supporting unlimited agent deployments and global reach
Cross-channel data services provide context to achieve optimal customer experiences
Integrated self-service, analytics, workforce and back-office optimization for peak performance
Built-in support for remote and branch workers to span locations and geographies
Flexible deployment for on-premises, cloud or hybrid cloud configurations
Advanced capability customization to meet your unique requirements
Advanced third-party integration to protect legacy investments and support connections to CRM, ERP and BPM systems
Unlimited scalability across geographies to meet the needs of a large and dispersed enterprise call center
A comprehensive system of engagement where random journeys are redesigned, orchestrated, monitored and tuned to provide efficient engagements for your company.
Communifire is available as a SaaS or On-Premise plan, plus you have a choice of support plans:
Basic ($49 per month): 10 users; 10GB space Pro ($99 per month): 20 users; 20 GB space Plus ($199 per month): 50 users; 30 GB space Max ($499 per month): 100 users; 40 GB space Annual Plan ($10,000 per year; as SaaS or plus $500 hosting for On-Premise): unlimited no. of users; 50 GB space
It may not always be sufficient to simply compare Genesys and Communifire with each other. Even though reliable features, pricing plans and user comments are all crucial and should be included when making a final decision, you should also pay attention to the recognition and awards merited by every solution. In many cases a less popular product may turn out to be an excellent choice that was distinguished with SaaS awards such as our Supreme Software Award which proves that in spite of smaller market popularity it’s a worthy rival to the apps that dominate the market.
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