Genesys
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Genesys Premier Edition
- Scales up to 250 seats
- Cloud-based deployment
- Proven, global cloud Contact Center platform
- Superior availability and reliability
- Bundled telecommunications services
- Intuitive and visual solution configuration
- Out-of-box CRM integration (Salesforce.com, Zendesk)
Genesys Business Edition
- Scale up to 1,000 seats
- Market-leading all-in-one Genesys Platform consolidates the multi-vendor Contact Center stack
- Meet your customers’ expectations for a consistent experience over the channel of their choice
- Pre-configured routing and analytics options for rapid deployment and lower cost of ownership
- Best-in-class routing using full context delivers optimal customer experience with the lowest cost
- Ease of deployment through cloud, on-premises, or hybrid cloud helps you get up and running faster
- Pre-integrated hardware appliances for on-premises deployments
- Rapid deployment
- Eliminates server hardware procurement cycle
- No software installation
- VoIP Gateways, SBCs, and handsets available
- Inbound and outbound multi-channel support, including email, chat, mobile and advanced self-service channels
- Real-time performance and operational monitoring and analysis
- Workforce Optimization including Workforce Management
- Local telephony connection delivery model
- Support for growth while protecting your legacy investments
Genesys Enterprise Edition
- Scale up to unlimited seats
- Full customer experience capabilities for a sophisticated, cross-channel enterprise contact center , supporting unlimited agent deployments and global reach
- Cross-channel data services provide context to achieve optimal customer experiences
- Integrated self-service, analytics, workforce and back-office optimization for peak performance
- Built-in support for remote and branch workers to span locations and geographies
- Flexible deployment for on-premises, cloud or hybrid cloud configurations
- Advanced capability customization to meet your unique requirements
- Advanced third-party integration to protect legacy investments and support connections to CRM, ERP and BPM systems
- Unlimited scalability across geographies to meet the needs of a large and dispersed enterprise call center
Pricing Info
Pricing Info
Pricing available by quote only. Contact Genesys directly for more pricing details.
Integrations
Integrations
Genesys supports integrations with the following business systems and applications:
- Salesforce.com
- Zendesk
- Oracle
- SAP
- Microsoft
- IBM
- Aspect
- Asterisk
- Avaya/Nortel
- Cisco
- Intecom
- NEC
- Skype
- Mitel/Aastra
- Siemens
- Unify
- KnoahSoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
JPMorgan Chase, Citibank, PayPal, Marketo, USPS, UnitedHealth Grouo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A comprehensive system of engagement where random journeys are redesigned, orchestrated, monitored and tuned to provide efficient engagements for your company.
Company Email
Contact No.
Company's Address
2001 Junipero Serra Blvd.
Daly City, CA 94014
Genesys Comparisons
Popular Genesys Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Social Networking for your company
- Business Collaboration
- Social Intranet Solutions
- Project Management Tools
- Build a Knowledgebase
- Create Customer Extranets
- Create Sales & Marketing Communities
- Create Online Communities
- Help Desk / Ticketing / Case Management
- Collaborate with your co-workers
- Blogs, Articles, Events, Forums, Wiki
- Job Board, User Management
- Activity Streams & Microblogging
- File Sharing & Document Management
- Real-time Chat & Messaging
- Real-time Notifications
- Social Development Platform
- SaaS or Self-Hosted
Pricing Info
Details about Communifire cost are given below:
Communifire is available as a SaaS or On-Premise plan, plus you have a choice of support plans:
Basic ($49 per month): 10 users; 10GB space
Pro ($99 per month): 20 users; 20 GB space
Plus ($199 per month): 50 users; 30 GB space
Max ($499 per month): 100 users; 40 GB space
Annual Plan ($10,000 per year; as SaaS or plus $500 hosting for On-Premise): unlimited no. of users; 50 GB space
Integrations
- HTML
- CSS
- Bing Maps
- Google Spreadsheets
- MailChimp
- SlideShare
- MP4, YouTube, Vimeo
- MS Office and Open Office documents
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Toyota, Bravo, Dannon, Whirlpool, Edwards
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Streamlines communication and work processes and integrates them in a social business platform to enhance collaboration and content management.
Company Email
sales@axerosolutions.com
Contact No.
Company's Address
San Diego, CA
Communifire Comparisons
Popular Communifire Alternatives
It may not always be sufficient to simply compare Genesys and Communifire with each other. Even though reliable features, pricing plans and user comments are all crucial and should be included when making a final decision, you should also pay attention to the recognition and awards merited by every solution. In many cases a less popular product may turn out to be an excellent choice that was distinguished with SaaS awards such as our Supreme Software Award which proves that in spite of smaller market popularity it’s a worthy rival to the apps that dominate the market.
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