What is better Genesys or Live2Support? Various organizations require different types of Customer Support Software. To find out which solution meets your needs, consider evaluating various options feature by feature including their terms and pricing. Likewise, you can get a quick idea of their general performance and customer feedback by having a look at our smart scoring system.
The results are: Genesys (7.5) vs. Live2Support (8.1) for all round quality and functionality; Genesys (N/A%) vs. Live2Support (100%) for user satisfaction rating. Analyze their strong and weak points and decide which software is a more sensible choice for your company. A simple, practical tip is to note down the advantages and disadvantages of both solutions side by side and check which app comes on top.
We realize that not all people have the time to try out dozens of different solutions, so we came up with a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Zendesk, Freshdesk, Freshdesk Omni.
Market-leading all-in-one Genesys Platform consolidates the multi-vendor Contact Center stack
Meet your customers’ expectations for a consistent experience over the channel of their choice
Pre-configured routing and analytics options for rapid deployment and lower cost of ownership
Best-in-class routing using full context delivers optimal customer experience with the lowest cost
Ease of deployment through cloud, on-premises, or hybrid cloud helps you get up and running faster
Pre-integrated hardware appliances for on-premises deployments
Rapid deployment
Eliminates server hardware procurement cycle
No software installation
VoIP Gateways, SBCs, and handsets available
Inbound and outbound multi-channel support, including email, chat, mobile and advanced self-service channels
Real-time performance and operational monitoring and analysis
Workforce Optimization including Workforce Management
Local telephony connection delivery model
Support for growth while protecting your legacy investments
Genesys Enterprise Edition
Scale up to unlimited seats
Full customer experience capabilities for a sophisticated, cross-channel enterprise contact center , supporting unlimited agent deployments and global reach
Cross-channel data services provide context to achieve optimal customer experiences
Integrated self-service, analytics, workforce and back-office optimization for peak performance
Built-in support for remote and branch workers to span locations and geographies
Flexible deployment for on-premises, cloud or hybrid cloud configurations
Advanced capability customization to meet your unique requirements
Advanced third-party integration to protect legacy investments and support connections to CRM, ERP and BPM systems
Unlimited scalability across geographies to meet the needs of a large and dispersed enterprise call center
A comprehensive system of engagement where random journeys are redesigned, orchestrated, monitored and tuned to provide efficient engagements for your company.
Live2Support supports integrations with the following business systems and applications:
Google Analytics
Salesforce
SugarCRM
GTalk
Joomla
Drupal
WordPress
Zen Cart
CRM Integrations: Live2Support extends seamless integration with all the popular contemporary CRM systems for enhanced sales funnel/client relationship management. Apart from CRMs available in the market, Live2Support offers easy to set up integration with your inbuilt third party CRM.
CMS Integrations: Live2Support live chat is installable on any platform your website/portal/marketplace is built upon. No matter which CMS you build your website with, we have plugins/modules to get you started with live chat support.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
MinutesMatter, Helpline Law, Indastro, Indo Asia Tours
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A basic and no-frills live chat service that offers companies a feature-packed customer chat solution for their websites.
When you pick a service that you believe will be an actual asset for your company you shouldn’t just pay attention to what experts have to say about it. Very often individual experience with the software may change, depending on specific goals and requirements. That’s the reason why in our reviews we also provide our User Satisfaction Rating for every app to give you an immediate overview of how real users of Genesys and Live2Support estimate their contact with the solution. Our algorithm is built around detailed analysis of product mentions on other websites, social media and blogs, so you will obtain a comprehensive and reliable overview of what other customers think about every solution. In this case Genesys got a total satisfaction rating at N/A% while for Live2Support 100% of people claim they had an enjoyable experience with it.
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