What is better Genesys or Pipedrive? If you need to get a easy way to find out which Customer Support Software product is better, our exclusive algorythm gives Genesys a score of 7.5 and Pipedrive a score of 9.4 for general quality and performance. Furthermore, Genesys is rated at N/A%, while Pipedrive is rated 100% for their user satisfaction level.
You can also assess their product details, such as modules, tools, options, plans, costs, and much more. See whether the solution lets you to customize a few of its processes to ensure it matches your own business procedures.
Our experts made sure to prepare reviews of all popular Customer Support Software products offered out there, but among them these three caught our special attention: Freshdesk, Freshdesk Omni, Zendesk.
Market-leading all-in-one Genesys Platform consolidates the multi-vendor Contact Center stack
Meet your customers’ expectations for a consistent experience over the channel of their choice
Pre-configured routing and analytics options for rapid deployment and lower cost of ownership
Best-in-class routing using full context delivers optimal customer experience with the lowest cost
Ease of deployment through cloud, on-premises, or hybrid cloud helps you get up and running faster
Pre-integrated hardware appliances for on-premises deployments
Rapid deployment
Eliminates server hardware procurement cycle
No software installation
VoIP Gateways, SBCs, and handsets available
Inbound and outbound multi-channel support, including email, chat, mobile and advanced self-service channels
Real-time performance and operational monitoring and analysis
Workforce Optimization including Workforce Management
Local telephony connection delivery model
Support for growth while protecting your legacy investments
Genesys Enterprise Edition
Scale up to unlimited seats
Full customer experience capabilities for a sophisticated, cross-channel enterprise contact center , supporting unlimited agent deployments and global reach
Cross-channel data services provide context to achieve optimal customer experiences
Integrated self-service, analytics, workforce and back-office optimization for peak performance
Built-in support for remote and branch workers to span locations and geographies
Flexible deployment for on-premises, cloud or hybrid cloud configurations
Advanced capability customization to meet your unique requirements
Advanced third-party integration to protect legacy investments and support connections to CRM, ERP and BPM systems
Unlimited scalability across geographies to meet the needs of a large and dispersed enterprise call center
A comprehensive system of engagement where random journeys are redesigned, orchestrated, monitored and tuned to provide efficient engagements for your company.
Pipedrive is the winner of our Expert's Choice Award. It is a personal sales manager for small, medium-sized, and large businesses that lets you close more deals and improve sales. Built by both salespeople and web developers, it is a practical easy-to-use tool that people with varying tech-savviness can instantly use.
When you pick a solution that you believe will be an actual asset for your team you shouldn’t just focus on what experts have to say about it. In many cases personal experience with the service may be different, depending on specific goals and work processes. That’s the reason why in our reviews we also offer our User Satisfaction Rating for every solution to give you an immediate overview of how actual users of Genesys and Pipedrive rate their experience with the solution. Our system is built around advanced analysis of product appearances on other sites, social networks as well as blogs, so you are going to obtain a full and reliable overview of what other people think about every software. In this case Genesys has a total satisfaction rating at N/A% while for Pipedrive 100% of people claim they had a positive experience with it.
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