What is better Genesys or VIZOR? With a wide range of functionalities, pricing, terms, and more to evaluate, choosing the right Customer Support Software for your company is tough. But making use of our system, it is simple to match the characteristics of Genesys and VIZOR together with their general score, respectively as: 7.5 and 8.0 for overall score and N/A% and 98% for user satisfaction.
You can also assess them feature by feature and see which program is a more effective fit for your company. Remember to use a demo first prior to getting a plan to see how the program can benefit you in practical situations.
In the event you want to quickly identify the best Customer Support Software according to our review team we suggest you try out these services: Zendesk, Freshdesk Omni, Freshdesk.
Market-leading all-in-one Genesys Platform consolidates the multi-vendor Contact Center stack
Meet your customers’ expectations for a consistent experience over the channel of their choice
Pre-configured routing and analytics options for rapid deployment and lower cost of ownership
Best-in-class routing using full context delivers optimal customer experience with the lowest cost
Ease of deployment through cloud, on-premises, or hybrid cloud helps you get up and running faster
Pre-integrated hardware appliances for on-premises deployments
Rapid deployment
Eliminates server hardware procurement cycle
No software installation
VoIP Gateways, SBCs, and handsets available
Inbound and outbound multi-channel support, including email, chat, mobile and advanced self-service channels
Real-time performance and operational monitoring and analysis
Workforce Optimization including Workforce Management
Local telephony connection delivery model
Support for growth while protecting your legacy investments
Genesys Enterprise Edition
Scale up to unlimited seats
Full customer experience capabilities for a sophisticated, cross-channel enterprise contact center , supporting unlimited agent deployments and global reach
Cross-channel data services provide context to achieve optimal customer experiences
Integrated self-service, analytics, workforce and back-office optimization for peak performance
Built-in support for remote and branch workers to span locations and geographies
Flexible deployment for on-premises, cloud or hybrid cloud configurations
Advanced capability customization to meet your unique requirements
Advanced third-party integration to protect legacy investments and support connections to CRM, ERP and BPM systems
Unlimited scalability across geographies to meet the needs of a large and dispersed enterprise call center
A comprehensive system of engagement where random journeys are redesigned, orchestrated, monitored and tuned to provide efficient engagements for your company.
VIZOR offers basic and enterprise pricing options that vary according to cloud-based and on-premise services, the number of employees and integrations.
Both Genesys and VIZOR were tested by a panel of reliable SaaS experts who conducted a full analysis of all crucial aspects of each software. Their total score was calculated with unique SmartScore algorithm which provides a separate partial score to every element like: main features, customer support, mobile device support, security, user satisfaction and market presence. Here at FinancesOnline we are aware that useful features are not the only aspect crucial to a business so we do our best to pay attention to all sides of a software before calculating its final score.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
