Freshstatus
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Public and private status pages
- Status page customization
- Scheduled maintenance
- Automated reminders and notifications
- Unlimited history of uptime and incidents
- Private notes
- Email and Twitter integration
- Incident templates
- Custom domain
- Private RCA
- Incident analytics and reports
Pricing Info
Pricing Info
Freshstatus is available in two plans: Sprout and Blossom.
Sprout – Free (up to 250 subscribers)
- Up to 5 team members
- Basic public status page customization
- Incidents & Schedule maintenance
- Unlimited incidents and uptime history
- Private Incident
- Private notes
- Private Status page (IP whitelisting)
- 10 canned response
- 2 Incident templates
- Email notifications/ Reminders
- Custom domain
- Basic analytics & reports
- Import from statuspage #
- Freshping-Freshstatus integration #
Blossom – $25 (500 subscribers, $4 for every 100 additional subscribers)
Everything in the Sprout plan, plus:
- Up to 25 team members and 500 subscribers
- Advanced public status page customization
- Embed Status page widget
- Scheduling Recurring maintenance
- Unlimited Incident templates
- Unlimited response templates
- Custom domain with SSL
- Schedule reports
Integrations
Integrations
Freshstatus offers native integrations for these services:
- Freshping
- Statuspage.io
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
NHS, Honda, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A platform for creating status pages for public and private use and for efficiently communicating system incidents and status updates to customers and stakeholders. Businesses can build public status pages for customers or private status pages for internal use.
Company Email
sales@freshworks.com
Contact No.
Company's Address
2950 S Delaware St
Suite 201, San Mateo
California, US
94403
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Appearance customization
- Chat client (that customers use)
- Chat agent console / use of instant messengers (IM)
- Proactive chats & Triggers
- Offline mode
- Shortcuts / canned messages
- Create chat protocols
- Tracking & live analytics
- Internationalization
Pricing Info
Zendesk offers Chat as an add-on if purchasing support only, but they also come included in the Zendesk Suite.
Zendesk Support
Foundational Support Only –Starting at $19/month
Plans for Everyone
Suite Team – $49/agent/month (billed annually)
- Industry-leading ticketing system
- Messaging across web, mobile and social
- Email, voice, SMS, and live chat support
- Help center – SINGLE
- Easy-to-set up automations & workflows
- AI-powered automated answers – UP TO 50
- Unified agent workspace
- Routing based on agent status and capacity
- Reporting and analytics – PREBUILT
- Data and file storage – STANDARD
- 1,000+ apps and integrations – PREBUILT
- Robust APIs – STANDARD RATE LIMIT
- Online support from the Zendesk team
- Onboarding and adoption guidance
Suite Growth –$79/agent/month (billed annually)
- All Suite Team features, plus:
- Multilingual content
- CSAT surveys
- Custom reports & dashboard
Suite Professional – $99/agent/month (billed annually)
- All Suite Growth features, plus:
- Live agent activity dashboard – VIEWABLE
- Integrated community forums
- Private conversation threads
- Customizable and shareable dashboards
- Advanced voice capabilities
- Data Location Options
- HIPAA compliance
- Events Connector for Amazon Web Services
Plans for Enterprises
Suite Enterprise – $150/agent/month (billed annually)
- All the core elements needed for excellent customer support, plus
- Custom team roles and permissions
- Advanced knowledge management
- Customizable agent workspaces
- Customizable branding for web conversations
- Light access licenses – UP TO 1000
- Live data and external dashboard sharing
- Live agent activity dashboard – Customizable, agent capacity, plus live agent status drill-in
- Sandbox environment for change management
- Robust APIs – ENTERPRISE RATE LIMIT
- AI-powered triage and conversation insights – RETAIL ONLY
Additional enterprise-ready plans – from $215/agent/month (billed annually)
- Talk to Sales for further details
Integrations
Zendesk Chat supports integration with the following business systems and applications:
- Zendesk
- Google Analytics
- Salesforce
- Highrise
- Magento
- Shopify
- Tictail
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
WeTheChic, Zespoke, Indigo Car Hire, Hyundai, Creative, Philips
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Zopim’s web chat software offers users with a huge advantage over their competition through its live chat support service.
Company Email
support@zopim.com
Company's Address
Zopim Technologies Pte Ltd
401 Commonwealth Drive
Haw Par Technocentre, #07-01
Singapore 149598
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When you pick a service that you believe will work best for your business you shouldn’t only pay attention to what experts have to say about it. In many cases individual experience with the service may be different, depending on specific goals and work processes. That’s the reason why in our reviews we also provide our User Satisfaction Rating for every service to give you a reliable impression of how actual users of Freshstatus and Zendesk Chat estimate their experience with the app. Our system is based on advanced analysis of product mentions on other websites, social media and blogs, so you will receive a full and credible landscape of what other customers think about every solution. In this example Freshstatus got a total satisfaction rating at 95% while for Zendesk Chat 100% of people claim they had an enjoyable experience with it.
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