What is better Freshstatus or Vivantio? If you want to have a quick way to find out which Customer Support Software product is better, our exclusive algorythm gives Freshstatus a score of 8.8 and Vivantio a score of 8.4 for all round quality and performance. At the same time, Freshstatus is rated at 95%, while Vivantio is rated 93% for their user satisfaction level.
You can also evaluate their product details, such as modules, tools, options, plans, costs, and others. See if the application can customize a few of its processes to make sure the app fits your own business processes.
If you need to quickly decide on the top IT Service Software according to our review team we recommend you take a look at one of these products: Freshservice, LiveAgent, Zendesk.
Freshstatus offers native integrations for these services:
Email
Twitter
Freshping
Statuspage.io
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
NHS, Honda, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A platform for creating status pages for public and private use and for efficiently communicating system incidents and status updates to customers and stakeholders. Businesses can build public status pages for customers or private status pages for internal use.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Please pay attention to the fact that while both Freshstatus and Vivantio may provide an excellent set of features every app could be designed for a different business size. If you are studying different apps you may want to give some attention to a business type they are aimed at. Certain elements may scale up effectively for large enterprises but if you own a small or mid-sized company it’s frequently more sensible to avoid paying for customized features that you may never use.
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