What is better Freshstatus or Zendesk? Getting the perfect Customer Support Software product is all about comparing different solutions and determining the top software for your specific needs. Our exclusive system provides you with an instant look at the general rating of Freshstatus and Zendesk. For overall quality and performance, Freshstatus scored 8.8, while Zendesk scored 9.7. On the other hand, for user satisfaction, Freshstatus earned 95%, while Zendesk earned 98%.
Below you can also check their functionalities, terms, plans, etc. to see which application will be more suitable for your company. One critical feature to assess is if the software allows you to enable/disable limitations on different types of users to secure any sensitive corporate data.
In the event you want to quickly locate the best IT Service Software according to our review team we suggest you try out one of these products: Freshservice, LiveAgent, Zendesk.
Freshstatus offers native integrations for these services:
Email
Twitter
Freshping
Statuspage.io
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
NHS, Honda, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A platform for creating status pages for public and private use and for efficiently communicating system incidents and status updates to customers and stakeholders. Businesses can build public status pages for customers or private status pages for internal use.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
You don’t want exclusively a broad set of functionalities and adjustable pricing from a reliable Customer Support Software. Almost as essential as core features is a quality customer support. You want to make sure that in a situation where you have any questions about Freshstatus or Zendesk, or you face some problems, or perhaps you’ll need to request a certain change or functionality beneficial to your team you can trust in a responsive and helpful customer support. Check out whether services such as phone support, tickets or live chat are offered. It’s also a major asset if you are able to enjoy individual training or at least a knowledge base you can use.
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