What is better Freshstatus or nanoRep? There are lots of Customer Support Software products available for businesses these days. The simplest way to find out which service fits your needs best is to check them side by side. For example, here you can assess Freshstatus and nanoRep for their overall score (8.8 vs. 8.0, respectively) or their user satisfaction rating (95% vs. 100%, respectively).
Additionally, you can check their individual modules and pricing terms along with other useful information below. When matching products make sure to analyze their related features and mark their disparities to have a clearer picture of both deals. Similarly, bear in mind to check non-core factors such as security, backup, intuitiveness, and customer support.
Our team put a lot of effort to prepare reviews of all popular IT Service Software products offered on the market, but among them these three deserved our special attention: Freshservice, LiveAgent, Zendesk.
Freshstatus offers native integrations for these services:
Email
Twitter
Freshping
Statuspage.io
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
NHS, Honda, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A platform for creating status pages for public and private use and for efficiently communicating system incidents and status updates to customers and stakeholders. Businesses can build public status pages for customers or private status pages for internal use.
Basic plan at $490 a month which gives access to 2,500 answers in 1 Knowledge Base with unlimited number of agents in online help desk
Pro Plan is at $990 a month for 10,000 answers in 2 Knowledge Bases, free unlimited agents & ticketing support
Pro Plus plan at $2,990 a month which gives access to 30,000 answers, unlimited agents, ticketing, BI & Analytics, enhanced SEO, contextual answers and many more features
If you are still having doubts about which app will work best for your company it might be a good idea to investigate each service’s social metrics. These metrics are frequently a way to see how popular a given service is and how extensive is its online presence.For example, if you check Freshstatus LinkedIn account you’ll find out that they are followed by 189404 users. In case of nanoRep the volume of followers on their LinkedIn page is 2.
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