What is better Freshstatus or TeamSupport? Examining products to get the best Customer Support Software need not be tough. On our review platform, it is possible to match Freshstatus and TeamSupport and promptly evaluate their unique elements. We allow you to take a look at their capabilities, supported devices, support service, costs, terms, and much more.
You can even review their overall score (8.8 for Freshstatus vs. 9.1 for TeamSupport) and overall customer satisfaction level (95% for Freshstatus vs. 99% for TeamSupport). Spend some time and examine your best alternatives and discover which one is right for your company. You should also consider the software vendor’s background; can they be relied upon and will they still be operating in a few years time?
We did our best to review all popular IT Service Software products offered on the market, but among all the ones we reviewed these three deserved our special attention: LiveAgent, Freshservice, Zendesk.
Freshstatus offers native integrations for these services:
Email
Twitter
Freshping
Statuspage.io
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
NHS, Honda, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A platform for creating status pages for public and private use and for efficiently communicating system incidents and status updates to customers and stakeholders. Businesses can build public status pages for customers or private status pages for internal use.
TeamSupport integrates with the following business systems and applications:
JIRA
ServiceNow
HubSpot
Slack
Salesforce.com
Beanstalk
Highrise
MailChimp
Nicereply
Zoho Reports
Dropbox
Zapier
Facebook
Rest API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AT&T, Walmart, American Lung Association, Fuji Film, NBA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients. Designed for B2B users, the platform offers customer self-service portals, ticket management, ticket automation, and live chat, among others. Collaborative tools also allow team members to efficiently work together to resolve customer issues.
You shouldn’t count on only a broad set of functionalities and scalable pricing from a popular Customer Support Software. Almost as crucial as main features is a trustworthy customer support. You want to ensure that if you have any questions about Freshstatus or TeamSupport, or you struggle with some problems, or perhaps you’ll want to request a certain revision or functionality beneficial to your business you can trust in a responsive and helpful customer support. See whether solutions such as phone support, tickets or live chat are available. Additionally, it’s a big plus if you can benefit from personal training or at least an FAQ you can use.
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