Freshdesk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Ticket Management and Monitoring
- Team Inbox
- SLA Management
- Agent Collision Detection
- Custom Ticket Creation
- Repeated Action Automation
- Pre-formatted Response Generation
- Team Huddle
- Shared Ownership
- Linked Tickets
- Ticket Splitting
- Multichannel Support
- Ticket Dispatch
- Intelligent Ticket Management
- Time-triggered Automation
- Event-triggered Automation
- Real-time Email Notification
- Immediate Solutions Provider
- Email to Knowledge Base Content
- Feedback Mechanism
- Knowledge Base Monitoring
- Moderation Creation and Management
- Forum topic to ticket conversion
- Helpdesk and customer satisfaction reports
- Real-time customer analytics
- Customized Reports
- Portal Design and Customization
- Agent Management and Delegation
- Custom Ticketing, URL, and apps
- Customer Segmentation
- Custom SSL Certificates
- IP and Network Restrictions
- Identity and Access Management
Pricing Info
Pricing Info
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here.
Free
- 2 Agents
- Email Ticketing
- Ticket Trend Report
- Social Ticketing
- Knowledge Base
- Ticket Dispatch
- Team Collaboration
- Call-to-ticket conversion
Growth
– $18/agent/month or $15/agent/month/annual billing
- All Free Features
- Automation Capabilities
- In-depth Helpdesk
- Chats and Calls Management
- Marketplace Apps
- SLA Management
- Business Hours
Pro
– $59/agent/month or $49/agent/month/annual billing
- All Growth Features
- Automatic Ticket Assignment
- In-app Chat Campaigns
- Answer Bot
- Portal Customization
- Custom Roles
- Enterprise Reporting
- Multiple SLAs and Timezones
- Smart Call Escalations
- Call Barging and Monitoring
Enterprise
– $95/agent/month or $79/agent/month/annual billing
- All Pro Features
- 5000 free bot sessions per month
- Skill-based Ticket Assignment
- IP Whitelisting
- Extendable API Rate Limit
- Sandbox
- Phone Calls Holiday Routing
- HIPAA Compliance
- Co-browsing
- Multilingual Chat FAQs
Integrations
Integrations
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
- SugarCRM
- Capsule
- Harvest
- Gmail Gadgets
- Google tools
- Dropbox
- HelpOnClick
- Snap Engage
- iContact
- Zoho CRM
- Freshchat
- Nimble
- FetchFlow
- Knowlarity
- Highrise
- Olark
- Microsoft Teams
- Constant Check
- Userlike
- Magento
- Woo Themes
- OneSky
- FreshPlugs
- RESTful API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An efficient and reliable help desk solution and winner of our Expert's Choice Award. The software offers multi-channel support, automation tools, gamification, and self-service portals to help businesses deliver high-quality customer support. The software helps improve organization and ease collaboration within support teams.
Company Email
support@freshdesk.com
Contact No.
Company's Address
311 California Street
San Francisco, CA 94104
USA
Freshdesk Comparisons
Popular Freshdesk Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Support Agents Unlimited
- Custom domain
- E-mail channel
- Submit a ticket form
- Staff roles (permissions)
- Departments/Categories
- Integration to e-commerce
- API for developers
- External email accounts
- Email templates
- Notifications to email address
- Spam filters
- Multi-lingual
- SSL support
- Mobile-friendly (responsive design)
- Free access to product updates
- Contact through order page for customers
- Order details section with customer recent orders
- Automatic ticket assigning
Pricing Info
Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:
- Full functionality
- Multi-site (multi-store) connection
- E-commerce ready
- Multivendor ready help desk
- Easy to use, 10 min to setup
- Everything you need to start supporting customers
Integrations
Re:Desk integrates with the following business systems and applications:
- CS-Cart Software
- CS-Cart Multi-Vendor Software
- Ecwid (Coming Soon)
- Shopify (Coming Soon)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
Company Email
Company's Address
Re:Desk Comparisons
Popular Re:Desk Alternatives
If you are still having doubts about which service will be best in your case it may be a sensible idea to examine each service’s social metrics. Such metrics are quite often a way to see how popular every app is and how wide is its online presence.For example, if you analyze Freshdesk LinkedIn page you’ll find out that they are followed by 89210 users. In case of Re:Desk the amount of followers on their LinkedIn page is 0.
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