Compare HelpSpot vs. FreshdeskFinding the best Customer Support Software product is all about cross-checking various solutions and figuring out the top software for your specific needs. Our exclusive process provides you with a quick look at the general rating of Freshdesk and HelpSpot. For all round quality and performance, Freshdesk scored 9.8, while HelpSpot scored 7.5. On the other hand, for user satisfaction, Freshdesk earned 100%, while HelpSpot earned 75%. Below it's also possible to look at their features, terms, plans, etc. to determine what application will be more appropriate for your needs. An important feature to evaluate is if the software can enable/disable restrictions on different types of users to secure any confidential company data. Our team put a lot of effort to prepare reviews of all popular Customer Support Software services available out there, but among them these three deserved our special attention: Samanage, Zendesk, Freshdesk.
|Free | Quote-based||Monthly payment|
An intuitive help desk software and support ticket system designed to help businesses handle customer support needs.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
|Types of Clients|
Types of Clients
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business | Freelancers|
|List of Features|
List of Features
HelpSpot integrates with the following applications:
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
2600 South Rd Ste 44-175,
Poughkeepsie, NY 12601.
| 311 California street,|
San Francisco, CA 94104
|NetCE, NinjaTrader||Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef|
HelpSpot has the following tier based and enterprise pricing plans:
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
|Learn more about HelpSpot pricing||Learn more about Freshdesk pricing|
|English||English, Dutch, Polish, Turkish, Swedish|
|(845) 533-5044||+1 (866) 832-3090|
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In the event you continue having second thoughts about which app will perform best for your company it may be a good idea to analyze each service’s social metrics. Such metrics are quite often an indicator of how popular each software is and how wide is its online presence.For example, if you analyze Freshdesk LinkedIn account you’ll learn that they are followed by 4163 people. In case of HelpSpot the number of followers on their LinkedIn page is 39.