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Compare HelpSpot vs. Freshdesk

Finding the best Customer Support Software product is all about cross-checking various solutions and figuring out the top software for your specific needs. Our exclusive process provides you with a quick look at the general rating of Freshdesk and HelpSpot. For all round quality and performance, Freshdesk scored 9.8, while HelpSpot scored 7.5. On the other hand, for user satisfaction, Freshdesk earned 100%, while HelpSpot earned 75%. Below it's also possible to look at their features, terms, plans, etc. to determine what application will be more appropriate for your needs. An important feature to evaluate is if the software can enable/disable restrictions on different types of users to secure any confidential company data. Our team put a lot of effort to prepare reviews of all popular Customer Support Software services available out there, but among them these three deserved our special attention: Samanage, Zendesk, Freshdesk.
Compare

HelpSpot

VS

Freshdesk

VS

HelpSpot screenshot Freshdesk screenshot
Pricing Page

Our Score

Our Score

7.5 ?

Our Score

9.8 ?

Client Experience

Client Experience

Client Experience

75% ?

Client Experience

100% ?

Pricing

Pricing

$599

free

Price Scheme

Price Scheme

Free | Quote-based Monthly payment
Detailed Review

Detailed Review

Product Info

Product Info

An intuitive help desk software and support ticket system designed to help businesses handle customer support needs.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Quick Links
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Support Types

Support Types

Phone
Ticket
Phone Live Support
Ticket Training
List of Features

List of Features

HelpSpot FEATURES

  • Website widget
  • Batch operation
  • Automated workflows
  • Ticket creation
  • Ticket management
  • Ticket replying
  • Custom branding
  • Integration
  • Reporting
  • Knowledge management
  • Self-service
  • Automation

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification
Vendor Email

Vendor Email

support@freshdesk.com
Integrations

Integrations

HelpSpot integrates with the following applications:

  • Zapier
  • Microsoft Power BI Reporting Tools

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
Vendor's Address

Vendor's Address

HelpSpot
2600 South Rd Ste 44-175,
Poughkeepsie, NY 12601.
311 California street,
San Francisco, CA 94104
Popular Customers

Popular Customers

NetCE, NinjaTrader Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Pricing Info

Pricing Info

HelpSpot has the following tier based and enterprise pricing plans:

  • Up to 3 agents @ free
  • Up to 5 Agents @ $599
  • Up to  10Agents @ $999
  • Up to 25 Agents @ $1999
  • Up to 50 Agents @ $3999
  • Up to 75 Agents @ $6999
  • Up to 100 Agents @ $9999
  • Up to 150 Agents @ $12,999
  • Up to 250 Agents @ $15,999
  • Up to 500 Agents @ $19,999
  • Up to 1000 Agents @ $34,999
  • Up to 200o Agents @ $59,999

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

OS Supported

OS Supported

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Pricing Page

Pricing Page

Learn more about HelpSpot pricing Learn more about Freshdesk pricing
Languages Supported

Languages Supported

English English, Dutch, Polish, Turkish, Swedish
Contact Phone

Contact Phone

(845) 533-5044 +1 (866) 832-3090
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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In the event you continue having second thoughts about which app will perform best for your company it may be a good idea to analyze each service’s social metrics. Such metrics are quite often an indicator of how popular each software is and how wide is its online presence.For example, if you analyze Freshdesk LinkedIn account you’ll learn that they are followed by 4163 people. In case of HelpSpot the number of followers on their LinkedIn page is 39.