What is better Freshdesk Omni or ScreenConnect? A great way to find the appropriate Customer Support Software product for your company is to evaluate the solutions against each other. Here you can compare Freshdesk Omni and ScreenConnect and see their features compared thoroughly to help you choose which one is the better product.
Likewise, you can review their overall ratings, including: overall score (Freshdesk Omni: 9.7 vs. ScreenConnect: 9.0) and user satisfaction (Freshdesk Omni: 100% vs. ScreenConnect: 96%). Examine their differences and similarities and find out which one outperforms the other. Moreover, think about what your business will be in years to come; will your business outgrow the app in the next couple of years?
Those of you who are pressed for time or want a Customer Service Software advice from our experts might want to investigate these top choices for the current year: Salesforce Service Cloud, Freshdesk, Freshdesk Omni.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Every time you research different Customer Support Software software you shouldn’t only explore their list of features and offered pricing plans. Keep in mind the app should be adjusted to your work processes and company so the more flexible their offer the better. Learn which systems are supported by Freshdesk Omni and ScreenConnect and ensure you will obtain mobile support for whatever devices you use in your company. You should also find out which languages and countries are supported, as this could be a deal breaker for many firms.
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