What is better Freshdesk Omni or Salesforce CRM? When comparing Freshdesk Omni and Salesforce CRM, you can easily see which CRM Software product is the better alternative. This ensures that your business can select the most productive and efficient software. You can study the specifics, such as available tools, pricing, plans offered by each vendor, offer stipulations, and more
We also let you check their overall scores to know which one appears to be better. Freshdesk Omni has 9.7 points for overall quality and 100% rating for user satisfaction; while Salesforce CRM has 9.7 points for overall quality and N/A% for user satisfaction. Likewise, you can also assess which software business is more dependable by sending an email request to the two companies and check which one replies faster.
We realize that not all people have the time to try out a wide range of various products, so we came up with a list of recommendations that you may find useful. Our top selections for the Customer Service Software category are: Freshdesk Omni, Salesforce Service Cloud, Freshdesk.
Salesforce CRM offers four SMB and enterprise pricing plans billed annually. Give the details a look, and select your plan. You can also test Salesforce with a free demo version of the software. Start your free demo of Salesforce here.
Essentials – $25/user/month
Account and contact management
Opportunity management
Lead management
Lead assignment and routing
Customizable sales process
Web-to-lead capture
Email templates
Mass email
Campaign management
Task management
Activity feed
Salesforce mobile app (with offline functionality)
Salesforce CRM integrates with the following business systems and applications:
Force.com
Heroku
ExactTarget Fuel
Third-party apps at Salesforce AppExchange
Service Cloud
Marketing Cloud
Pardot,
Desk.com
Analytics Cloud
Data Cloud
JIRA
Freshdesk
FinancialForce
LeadExec
Samanage
Zuora
Zendesk
You can also connect Salesforce CRM with any app, data, or device via MuleSoft Anypoint Platform for an additional price.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Time Warner Cable, Dell, American Red Cross, Comcast, Wells Fargo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Salesforce CRM is a software app that lets you track all customer information and interactions in one location to follow more leads. It has lead management and marketing automation tools to help you improve your conversions. Its powerful integrations with other leading business applications allow you to have a more flexible customer relationship management.
No CRM Software will be able to cover all the needs of a business. Though core features of Freshdesk Omni and Salesforce CRM should matter you should also thoroughly analyze the integrations offered by every software. Very often you will already be using some other SaaS software in your company and it’s always more beneficial to opt for solutions that integrate well with each other. If you do that you can be certain of an effortless transfer of information between your teams and services, which can really reduce time devoted to migrating between one solution and the other.
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