Freshdesk Omni
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Below are Freshdesk Omni’s key features:
- Freddy AI
- Web widget
- Messaging channels (WhatsApp, Facebook, Messenger, Instagram, Apple Business Chat, Google’s Business Messenger, LINE, BYOC, BYOT)
- Self-service customer portal
- Multilingual knowledge base
- Multilingual CSAT
- Chatbots
- Unified agent inbox
- Conversation switch
- Proactive support journeys and campaigns
- Ticketing
- Administrator capabilities
- Contacts and accounts management
- APIs
- Curated and custom reports
- Standard, custom, and real-time dashboard
- Role-based access control
- Single sign-on
Pricing Info
Pricing Info
Freshdesk Omni is currently offered in the following pricing plans:
Growth – $29/agent/month if billed annually ($35 if billed monthly)
- Web widget
- Messaging channels
- Self-service customer portal
- Knowledge base
- Chatbots
- Unified agent inbox
- Proactive support journeys and campaigns
- Agent collision detection
- Custom agent status
- Collaboration – Threads and tasks
- Customizable contact, conversation and ticket properties
- Customer 360
- APIs
- Curated and custom reports
- Standard real-time dashboard
- Role-based access
- Single sign-on
Pro – $69/agent/month if billed annually ($79 if billed monthly)
- Everything in Growth
- Bring Your Own Channel (BYOc)
- Bring Your Own Telephony (BYOT)
- Multilingual knowledge base
- Article versioning
- Full portal customization
- Community forums
- Multilingual conversations
- Ticket templates
- Canned forms
- Dynamic ticket fields
- Advanced custom fields
- User targeting
- Multilingual CSAT
- Business hours (global, multiple, group specific)
- Assignment (Intelliassign, round robin, load balanced)
- Multiple SLA policies
- Parent-child ticketing
- Dynamic email notifications
- Multiple products
- Collaborators
- Custom objects
- Custom real-time dashboards
- Agent availability dashboard
Enterprise – $109/agent/month if billed annually ($125 if billed monthly)
- Everything in Pro
- Freddy AI
- Self-service approval workflow
- Flexible knowledge base hierarchy
- Agent shifts
- Out-of-office scheduler
- Sandbox for ticketing
- Audit logs
- Skill-based assessment
- Custom object analytics
- JWT authentication
- Allowed domains
- IP whitelisting
- HIPAA
- PCI compliance
Integrations
Integrations
Freshdesk Omni seamlessly integrates with around 1,200 applications, including the following:
- Google Calendar
- Google Analytics
- Google Contacts
- Slack
- Microsoft Teams
- MailChimp
- Shopify
- Freshsales
- Freshsales Suite
- Kanban Board
- Atlassian Jira Plus
- Office 365
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
BEL USA, NAVBLUE, JUPITER
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
User-friendly omnichannel solution powered by generative AI for seamless conversational support and efficient ticket management.
Company Email
sales@freshworks.com
Contact No.
Company's Address
Freshworks, Inc.
2950 S. Delaware Street, Suite 201, San Mateo, CA 94403
USA
Freshdesk Omni Comparisons
Popular Freshdesk Omni Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Ease of use
- Online Form Designer
- Drag-and-Drop Customization
- Editable, pre-made Templates and Themes
- Image/Logo Upload
- Automated Storage and Organization of Submissions
- Branding
- Online/Offline Collaboration
- Reporting
- Synced Changes on the go
- More than 1000 Integrations
- Payments
- Widgets
- Group Editing
Pricing Info
Jotform offers five SMB and enterprise pricing plans to meet the needs of different users. Give the details a look, and select the best plan for your company:
Starter – Free
-
100 Monthly Submissions
-
SSL Secure Submissions
-
Receive 10 Payments
-
100 MB Available Space
-
5 Forms
- 100 Fields Per Form
-
1,000 Monthly Form Views
-
500 Total Submission Storage
- Unlimited Reports
Bronze – $39/month
-
1,000 Monthly Submissions
-
SSL Secure Submissions
-
Receive 100 Payments
-
1 GB Available Space
-
25 Forms
- 250 Fields Per Form
- 10,000 Monthly Form Views
-
10,000 Total Submission Storage
- Unlimited Reports
Silver – $49/month
-
2,500 Monthly Submissions
-
SSL Secure Submissions
-
Receive 250 Payments
-
100 GB Available Space
-
50 Forms
- 500 Fields Per Form
- 100,000 Monthly Form Views
-
25,000 Total Submission Storage
-
Unlimited Reports
Gold – $129/month
-
100,000 Monthly Submissions
-
SSL Secure Submissions
-
Receive 1,000 Payments
-
100 GB Available Space
-
100 Forms
-
1,000,000 Monthly Form Views
-
100,000 Total Submission Storage
-
Unlimited Reports
Enterprise – by quote
- Unlimited Everything
- Multi-user Platform
- User Management
- Dedicated Server
- Server Administration
- Full Compliance with Country-Specific Data Residency Requirements
- Custom Domain
- White Labeling
- Shared Access to Forms and Submissions
- Service Level Agreements (SLA)
- Priority Real-Time Support
- Real-Time Zoom Sessions with Customer Success Team
- Local Data Residency Option
- Single Sign On (SSO) Integrations
Integrations
Jotform integrates with more than 100 business systems and applications, including software for analytics and reporting, CMS, CRM, project management, payment processing, and file sharing. Here are some of them:
- Asana
- monday.com
- Google Analytics
- W3Counter
- IFTTT
- Zapier
- Weebly
- Joomla
- Dropbox
- Salesforce
- PayPal
- Stripe
- Square
- Freshbooks
- Slack
- Zoom
- Google Drive
- WebHooks
- Airtable
- Microsoft SQL Server
- HubSpot
- Zoho CRM
- Authorize.Net
- AWeber
- Egnyte
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Facebook, BBC, Uber
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
JotForm is a professional, fully-featured mobile form builder for companies and individuals. This user-friendly and intuitive forms builder is known for its capability in helping create innovative and personalized forms for various purposes using its smart drag-and-drop forms editor. It also allows automatic synchronization of updated forms.
Company Email
support@jotform.com
Company's Address
1700 Montgomery St
San Francisco, CA 94111
USA
Jotform Comparisons
Popular Jotform Alternatives
Every time you choose a software that you are sure will work best for your team you shouldn’t just pay attention to what reviewers have to say about it. Very often personal experience with the product may be different, depending on your own preferences and work processes. That’s why in our reviews we also provide our User Satisfaction Rating for each software to give you a reliable impression of how actual users of Freshdesk Omni and Jotform evaluate their experience with the app. Our algorithm is based on advanced analysis of product mentions on other sites, social media as well as blogs, so you are going to obtain a complete and credible landscape of what other people think about every service. In this example Freshdesk Omni has a total satisfaction rating at 100% while for Jotform 100% of users express they had a positive experience with it.
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