What is better Freshdesk Omni or NinjaOne (Formerly NinjaRMM)? With different features, pricing, conditions, and more to check, finding the right Customer Support Software for your organization is challenging. Nevertheless by working with our system, you can easily match the features of Freshdesk Omni and NinjaOne (Formerly NinjaRMM) including their general rating, respectively as: 9.7 and 8.6 for overall score and 100% and 93% for user satisfaction.
You can also compare them feature by feature check out which application is a more effective fit for your company. Don’t forget to use a free trial first before subscribing to see how the solution performs in real setting.
We did our best to review all popular Customer Service Software solutions that you can find on the market, but among all the ones we reviewed these three deserved our special attention: Freshdesk Omni, Freshdesk, Salesforce Service Cloud.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
When you pick a app that you are sure will be an actual asset for your company you shouldn’t simply focus on what experts have to say about it. Quite frequently personal experience with the app will vary, depending on your own goals and needs. This is why in our reviews we also offer our User Satisfaction Rating for every app to give you a quick impression of how real users of Freshdesk Omni and NinjaOne (Formerly NinjaRMM) rate their contact with the solution. Our system is based on complex analysis of product appearances on other sites, social media as well as blogs, so you are going to get a full and reliable landscape of what other users think about each software. In this example Freshdesk Omni has a total satisfaction rating at 100% while for NinjaOne (Formerly NinjaRMM) 93% of people say they had a positive experience with it.
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