What is better Freshdesk Omni or NinjaOne (Formerly NinjaRMM)? Today’s enterprises need the top Customer Support Software product to stay competitive. On this page we help you with buying the best tool, by allowing you to compare Freshdesk Omni and NinjaOne (Formerly NinjaRMM) down to the very details of their individual modules.
It is also possible to make use of our total scoring values, which rate the software overall quality and performance. Freshdesk Omni got a 9.7 score, while NinjaOne (Formerly NinjaRMM) has a score of 8.6. Likewise, you may compare their general user satisfaction rating: 100% (Freshdesk Omni) against 93% (NinjaOne (Formerly NinjaRMM)). Keep in mind to select the application that best matches your most crucial needs, not the application with a lot of features.
Our experts made sure to review all popular Customer Service Software services that you can find out there, but among them these three deserved our special attention: Freshdesk Omni, Salesforce Service Cloud, Freshdesk.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
In case you continue having second thoughts about which software will work best for your company it might be a sensible idea to analyze each service’s social metrics. These metrics are usually a way to see how popular each app is and how wide is its online presence. For example, in case of Facebook Freshdesk Omni has 0 likes on their official page while NinjaOne (Formerly NinjaRMM) profile is liked by 1486 users.
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