What is better Freshdesk Omni or NinjaOne (Formerly NinjaRMM)? Today’s firms require the most effective Customer Support Software product to remain competitive. On this page we help you with buying the best product, by allowing you to assess Freshdesk Omni and NinjaOne (Formerly NinjaRMM) down to the very details of their individual functions.
You may as well examine our general scoring values, which rate the software overall quality and performance. Freshdesk Omni got a 9.7 score, while NinjaOne (Formerly NinjaRMM) has a score of 8.6. Likewise, you may compare their general user satisfaction rating: 100% (Freshdesk Omni) against 93% (NinjaOne (Formerly NinjaRMM)). Bear in mind to choose the software that best answers your top issues, not the solution with a lot of features.
We did our best to prepare reviews of all popular Customer Service Software solutions offered on the market, but among all the ones we reviewed these three deserved our special attention: Salesforce Service Cloud, Freshdesk, Freshdesk Omni.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
If you are still having second thoughts about which software will perform best in your case it may be a sensible idea to examine each service’s social metrics. These metrics are frequently a way to see how popular each solution is and how large is its online presence.For example, if you check Freshdesk Omni LinkedIn account you’ll learn that they are followed by 688836 users. In case of NinjaOne (Formerly NinjaRMM) the volume of followers on their LinkedIn page is 2491.
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