What is better Freshdesk Omni or Salesforce Service Cloud? If you’re experiencing a difficult time choosing the right CRM Software product for your situation, it’s a good idea to compare the available software and see which tool offers more benefits. For example, here you can compare Freshdesk Omni (overall score: 9.7; user rating: 100%) vs. Salesforce Service Cloud (overall score: 9.6; user rating: 97%) for their overall performance.
You can also see which one provides more functions that you need or which has more suitable pricing plans for your current budget constraints. Having a clear table to evaluate their features will significantly boost the likelihood of finding the right product for your company. Look closely at other areas of the software like ease-of-use, adaptability, scalability, and pricing options.
As of now, the leading products in our Customer Service Software category are: Freshdesk, Freshdesk Omni, Salesforce Service Cloud.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
Please pay attention to the fact that even though both Freshdesk Omni and Salesforce Service Cloud may have a reliable set of features each product could be aimed at a different company size. If you are studying different apps you may want to pay attention to a business size they are aimed at. Specific features could scale up effectively for huge enterprises but if you have a small or mid-sized company it’s frequently more sensible to stay away from paying for complex features that you may never use.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
