What is better DeskXpand or NICE inContact CXone? Today’s firms seek the most effective Help Desk Software product to stay competitive. On this page we help you with buying the right software, by allowing you to assess DeskXpand and NICE inContact CXone down to the very details of their individual offers.
It is also possible to make use of our overall scoring values, which rate the software all round quality and performance. DeskXpand got a 8.0 score, while NICE inContact CXone has a score of 8.8. Likewise, it is possible to compare their general user satisfaction rating: 98% (DeskXpand) against 91% (NICE inContact CXone). Keep in mind to choose the application that best matches your most crucial priorities, not the software with the higher number of features.
Users who want to save some time or could use a Help Desk Software recommendation from our team may want to try out these top choices for the current year: Salesforce Service Cloud, Freshdesk, Zendesk.
DeskXpand is a helpdesk solution for companies and businesses to create better customer experiences, improve agent productivity and performance, and reduce support costs.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
When you pick a service that you believe will work best for your company you shouldn’t only limit yourself to what professionals have to say about it. Quite frequently personal experience with the service may be different, depending on specific preferences and work processes. This is why in our reviews we also offer our User Satisfaction Rating for every service to give you a quick impression of how real users of DeskXpand and NICE inContact CXone rate their contact with the app. Our algorithm is built around complex analysis of product appearances on other sites, social networks and blogs, so you will receive a comprehensive and credible picture of what other people think about every solution. In this example DeskXpand has a total satisfaction rating at 98% while for NICE inContact CXone 91% of users say they had a positive experience with it.
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