What is better DeskXpand or Vivantio? There are many Help Desk Software products out there these days. The ideal way to find out which app fits your needs best is to examine them side by side. For instance, here you can examine DeskXpand and Vivantio for their overall score (8.0 vs. 8.4, respectively) or their user satisfaction rating (98% vs. 93%, respectively).
You can even review their capabilities and pricing conditions as well as other valuable information below. When matching products make sure you check their similar capabilities and mark their disparities to obtain a clearer picture of both deals. Likewise, remember to evaluate other features such as security, backup, intuitiveness, and helpdesk support.
We did our best to prepare reviews of all popular Help Desk Software products available on the market, but among all the ones we reviewed these three caught our special attention: Salesforce Service Cloud, Freshdesk, Zendesk.
DeskXpand is a helpdesk solution for companies and businesses to create better customer experiences, improve agent productivity and performance, and reduce support costs.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Every time you choose a software that you think will work best for your team you shouldn’t simply focus on what reviewers have to say about it. In many cases personal experience with the software will vary, depending on your own preferences and work processes. That’s the reason why in our reviews we also give our User Satisfaction Rating for each service to give you a quick impression of how actual users of DeskXpand and Vivantio rate their experience with the software. Our system is based on complex analysis of product mentions on other websites, social networks and blogs, so you will obtain a full and credible picture of what other clients think about each app. In this example DeskXpand got a total satisfaction rating at 98% while for Vivantio 93% of users say they had an enjoyable experience with it.
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