What is better DeskXpand or ScreenConnect? If you wish to have a easy way to decide which Help Desk Software product is better, our exclusive method gives DeskXpand a score of 8.0 and ScreenConnect a score of 9.0 for total quality and performance. In addition, DeskXpand is rated at 98%, while ScreenConnect is rated 96% for their user satisfaction level.
You can also examine their product details, such as features, tools, options, plans, prices, and others. Check if the application can customize at least part of its funnels to make sure it fits your own business procedures.
At the moment, the leading services in our Help Desk Software category are: Salesforce Service Cloud, Zendesk, Freshdesk.
DeskXpand is a helpdesk solution for companies and businesses to create better customer experiences, improve agent productivity and performance, and reduce support costs.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
No Help Desk Software will manate to solve all the requirements of a company. Though core functionalities of DeskXpand and ScreenConnect are important you should also carefully examine the integrations offered by each product. In many cases you will already be using various kinds of B2B software in your company and it’s always wiser to go with products that integrate well with each other. With that approach you can ensure an effortless exchange of information between your teams and apps, which can considerably reduce time wasted on migrating between one software and the next.
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