What is better DeskXpand or ScreenConnect? There are many Help Desk Software products in the market these days. The ideal way to find out which one fits your needs best is to compare them side by side. For example, here you can compare DeskXpand and ScreenConnect for their overall score (8.0 vs. 9.0, respectively) or their user satisfaction rating (98% vs. 96%, respectively).
You can also compare their individual modules and pricing stipulations along with other valuable information below. When matching products be sure to examine their corresponding advantages and mark their distinctive elements to have a clearer picture of both deals. Likewise, remember to assess other issues like security, backup, usability, and customer support.
We did our best to review all popular Help Desk Software products available out there, but among them these three deserved our special attention: Freshdesk, Salesforce Service Cloud, Zendesk.
DeskXpand is a helpdesk solution for companies and businesses to create better customer experiences, improve agent productivity and performance, and reduce support costs.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
The apps compared on this page are merely a small sample of our entire Help Desk Software category and you should remember that there could be better solutions out there. If you want to make sure you make the wisest choice for your company we definitely suggest that you test more software first. You can also consider to check out our top 10 Help Desk Software list to find out which solutions are currently the best ones and dominate the market.
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