What is better DeskXpand or ScreenConnect? The perfect Help Desk Software is a solution that can handle your company’s specific requirements. You can determine which solution works best for your company if you examine several products before you decide which one is the best.
For example, DeskXpand and ScreenConnect are scored at 8.0 and 9.0, respectively, for all round quality and performance. Similarly, DeskXpand and ScreenConnect have a user satisfaction rating of 98% and 96%, respectively, which indicates the general satisfaction they get from customers. Even better, reach put to a current customer of the software and solicit their comments regarding the software in question.
At this time, the most popular solutions in our Help Desk Software category are: Salesforce Service Cloud, Zendesk, Freshdesk.
DeskXpand is a helpdesk solution for companies and businesses to create better customer experiences, improve agent productivity and performance, and reduce support costs.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
When you select a software that you are sure will work best for your team you shouldn’t just pay attention to what reviewers have to say about it. Quite frequently personal experience with the solution will vary, depending on your own goals and requirements. That’s why in our reviews we also provide our User Satisfaction Rating for every software to give you an immediate impression of how real users of DeskXpand and ScreenConnect rate their experience with the app. Our algorithm is based on detailed analysis of product appearances on other websites, social media as well as blogs, so you are going to get a comprehensive and credible overview of what other people think about every product. In this example DeskXpand got a total satisfaction rating at 98% while for ScreenConnect 96% of people claim they had a positive experience with it.
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