What is better DeskXpand or TeamSupport? Different companies demand different types of Help Desk Software. To understand well which one meets your requirements, think about evaluating various alternatives feature by feature an taking into consideration their conditions and pricing. Similarly, you may get a quick idea of their general effectiveness and customer feedback by having a look at our smart scoring system.
The results are: DeskXpand (8.0) vs. TeamSupport (9.1) for general quality and usefulness; DeskXpand (98%) vs. TeamSupport (99%) for user satisfaction rating. Examine their strong and weaker points and see which software is a better option for your company. An effective, simple way is to list the strengths and weaknesses of both applications side by side and check which solution is better.
Our team put a lot of effort to review all popular Help Desk Software solutions offered out there, but among all the ones we reviewed these three deserved our special attention: Freshdesk, Salesforce Service Cloud, Zendesk.
DeskXpand is a helpdesk solution for companies and businesses to create better customer experiences, improve agent productivity and performance, and reduce support costs.
TeamSupport integrates with the following business systems and applications:
JIRA
ServiceNow
HubSpot
Slack
Salesforce.com
Beanstalk
Highrise
MailChimp
Nicereply
Zoho Reports
Dropbox
Zapier
Facebook
Rest API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AT&T, Walmart, American Lung Association, Fuji Film, NBA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients. Designed for B2B users, the platform offers customer self-service portals, ticket management, ticket automation, and live chat, among others. Collaborative tools also allow team members to efficiently work together to resolve customer issues.
When you pick a software that you are sure will work best for your business you shouldn’t simply limit yourself to what experts have to say about it. Very often individual experience with the app may be different, depending on specific preferences and needs. That’s the reason why in our reviews we also provide our User Satisfaction Rating for each service to give you a quick impression of how real users of DeskXpand and TeamSupport evaluate their experience with the product. Our algorithm is built around complex analysis of product mentions on other websites, social media and blogs, so you are going to obtain a complete and reliable picture of what other clients think about every service. In this case DeskXpand got a total satisfaction rating at 98% while for TeamSupport 99% of users claim they had a positive experience with it.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
