What is better DeskXpand or PHC Service FX? It’s a good idea to use our scoring system to give you a general idea which Help Desk Software product is more suitable for your business. For overall product quality, DeskXpand earned 8.0 points, while PHC Service FX received 6.7 points. Meanwhile, for user satisfaction, DeskXpand scored 98%, while PHC Service FX scored 99%.
Specifics of their features, tools, supported platforms, customer service, plus more are available below to help you get a more correct comparison. Don’t forget to purchase only the functions your business requires so you don’t waste resources for functions that you won’t be using.
We know that not all people have enough time to test a wide range of different services, so we created a list of suggestions that you may find useful. Our top choices for the Help Desk Software category are: Zendesk, Freshdesk, Salesforce Service Cloud.
DeskXpand is a helpdesk solution for companies and businesses to create better customer experiences, improve agent productivity and performance, and reduce support costs.
PHC Service FX comes with three plans that cater to varying help desk needs of your organization.
Free. A great option if you want to test drive PHC Service FX and see how it can benefit your enterprise. The free version carries varying features depending on which type of service you opt to use – the Net Edition and the Max Edition. The Net Edition is specifically created for small companies while the Max Edition comes with all the features and great for medium to large companies who want to know the true benefits of PHC Service FX.
Net Edition. This help desk bundle carries a price tag of £210.10 annually or £17.51 per month if you opt to pay on a monthly basis. The package is set for one user and a database of 500 MB. Additional user is £11.9 and 500 MB at £6.3. Features include: customer management; assign requests automatically; custom support email; email alerts; and quick dialogues.
Max Edition. £351.74 annually or £29.31 per month. Includes one user + 500 MB database; additional user is £23 and 500 MB at £6.3. Includes Net Edition features plus: access control; mandatory fields; search engine; and user fields.
With PHC Engine FX all users of PHC FX will have their external applications integrated with their software. This will keep you and your company in sync with market needs.
PHC FX Developer Partners are responsible for all developments that make our Customers fast and agile.
Database security is a PHC FX system priority. And that is why our system architecture only allows previously authorized accesses by their users.
If you already are a Customer and need to have an API developed, contact a PHC FX Developer Partner. They are there to put you in full throttle.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sunnergetic, Wiz Interactive, Gumelo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An innovative business software with a unique user experience.
In case you are still having second thoughts about which service will work best in your case it might be a sound idea to examine each service’s social metrics. Such metrics are usually a sign of how popular every software is and how large is its online presence. For example DeskXpand Twitter account has currently 19 followers. At the same time PHC Service FX Twitter is followed by 268 users.
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