What is better DeskXpand or NinjaOne (Formerly NinjaRMM)? You have such a wide range of Help Desk Software alternatives in today’s market that choosing the right product may be difficult. On our comparison page, it is simple to compare the features, stipulations, available plans, and more details of DeskXpand and NinjaOne (Formerly NinjaRMM).
You can also evaluate their score (8.0 for DeskXpand vs. 8.6 for NinjaOne (Formerly NinjaRMM)) and user satisfaction level (98% for DeskXpand vs. 93% for NinjaOne (Formerly NinjaRMM)). The scores and ratings give you a solid idea how these two software products perform. In addition, find out if the application can integrate with existing business apps to guarantee greater productivity.
We know that not all companies have the time to test a large number of different services, so we prepared a list of recommendations that you may find useful. Our top choices for the Help Desk Software category are: Zendesk, Salesforce Service Cloud, Freshdesk.
DeskXpand is a helpdesk solution for companies and businesses to create better customer experiences, improve agent productivity and performance, and reduce support costs.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
Almost as important as functionalities and user support responsiveness are pricing packages given by DeskXpand and NinjaOne (Formerly NinjaRMM). Although cost should not be the only factor it’s surely a significant thing to think about. You should count on a flexible pricing package that can be matched with your company size and effortlessly scaled up if your business develops. You should be certain you don’t pick pricing plans that include complex features that you won’t find useful and always try to get in touch with the vendor directly because big companies can often benefit from discounts. You should also try out a free trial or demo of every product to spend at least some time using it. It’s a valuable experience that doesn’t require you to spend any money and provides you with a practical overview of what it’s like to work with DeskXpand and NinjaOne (Formerly NinjaRMM).
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