What is better DeskXpand or NinjaOne (Formerly NinjaRMM)? Specific businesses want different types of Help Desk Software. To learn which solution meets your needs, think of comparing various solutions feature by feature along with their terms and pricing. Likewise, you may get a quick idea of their overall performance and customer feedback by having a look at our smart scoring system.
The results are: DeskXpand (8.0) vs. NinjaOne (Formerly NinjaRMM) (8.6) for all round quality and usefulness; DeskXpand (98%) vs. NinjaOne (Formerly NinjaRMM) (93%) for user satisfaction rating. Examine their high and weaker points and decide which software is a better option for your company. A simple, practical tactic is to note down the advantages and disadvantages of both services side by side and find out which app is better.
We did our best to prepare reviews of all popular Help Desk Software services offered out there, but among all the ones we reviewed these three deserved our special attention: Zendesk, Freshdesk, Salesforce Service Cloud.
DeskXpand is a helpdesk solution for companies and businesses to create better customer experiences, improve agent productivity and performance, and reduce support costs.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
Every time you select a app that you believe will be an actual asset for your business you shouldn’t simply limit yourself to what reviewers have to say about it. Very often personal experience with the solution may be different, depending on specific preferences and work processes. This is why in our reviews we also offer our User Satisfaction Rating for each service to give you a quick impression of how actual users of DeskXpand and NinjaOne (Formerly NinjaRMM) estimate their experience with the software. Our system is based on complex analysis of product appearances on other websites, social media and blogs, so you are going to get a comprehensive and credible overview of what other customers think about each app. In this case DeskXpand got a total satisfaction rating at 98% while for NinjaOne (Formerly NinjaRMM) 93% of users express they had a positive experience with it.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
